Premiere Pro 2109 Crashes On Startup On Macbook Pro
Hi there. I downloaded the trial/ signed up for the subscription yesterday for a small project. I'm a cinematographer, not an editor, and though I had a Media 100 system back in the dark ages, I have been struggling with Final Cut for many years. A friend persuaded me to try Premiere. I was immediately impressed with the interface, the logic of the controls, the layout, and the ability to handle a wide range of video types.
I put together a couple of short assemblies yesterday and this morning. Premiere performed flawlessly.
Now, after a break, it seems to crash on start up. I have rebooted the computer. I have cleared the prefs (shift+option when clicking the app in the dock) I have deleted the media cache and the media cache file folders. I have deleted the profile directory ("13" folder)
The crash happens whether I start the app by clicking on the dock and navigate to open the project file, or simply double-click the project file itself. Once the project loads, I get the Spinning Beach Ball Of Death. Files in the bin are shown with a question mark, and the player window will be black no matter where I place it on the timeline. I have to use the System "Force Quit" command to make it quit. Interestingly, right after I Force Quit, for a half-second before the program actually quits, all the thumbnails show up in the bin, and a still image appears in the viewer window of the timeline, just a little tease, like it might have launched if I would have just waited a few more seconds. Not sure if that's a clue. There is no Apple system message that sometimes accompanies a crash, but an Adobe dialogue briefly appears saying something like "sorry but a severe problem was encountered"... it goes away too fast to read or screen shot.
Just downloaded yesterday... PP version 13.1.2
Mac OSX 10.12.6
8GB RAM
13" Macbook Pro 2015, 2.7ghz
Intel Iris graphics card
Any ideas would be appreciated. It seems truly astounding that it was flawless yesterday and today, and completely worthless this afternoon, the only interim process being Save>Quit>Sleep Computer>Wake Computer>Relaunch
Cheers,
Harry
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