Premiere Pro and Display Link Docking station

Forum|Forum|8 years ago
November 22, 2017
3 replies
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Today a few of our company laptop that use a display link docking station for multiple monitors started to experience a problem after windows 10 updated. The video player in adobe premiere pro shows a white screen unless I drag it to the laptops built in monitor then it works correctly.

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R

roquey88299624

Participant

I'm having this same issue! have you found a solution?

R Neil Haugen

Legend

There's a couple things spring to mind.

From talking with other editors ... there was a problem in the updated Win10 OS after build 1607 that has caused some issues with hardware firmware & drivers for some devices ... video, audio, and other subsystems most notably. Reverting back to 1607 may fix that and there's a way to do that though it's a bit of a pain, through the MS help area. This is exacerbated with hardware that is over-clocked, and note ... some GPU's actually ship with over-clocked settings.

MS techs have talked directly of this ... which is where the knowledge of going back to 1607 came from ... but that may or may not be an issue here. And yes, they're supposedly working on fixing that in the next patch. It hit's some but like so many computer issues, not everyone.

The other one is if either monitor screen is 'scaled up' above 100% ... that can cause issues.

Neil

Everyone's mileage always varies ...