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Inspiring
July 10, 2021
Answered

Premiere Pro, (and Media Encoder, and After Effects) Won't Open. Nothing Happens.

  • July 10, 2021
  • 1 reply
  • 1978 views

Hi all,

 

About a month or two ago, suddenly photoshop (I'll get to premiere in a second) would not render video. It just got hung up in the "initializing video export". The progress bar would fill completely, but then it just sat there. I tried updating, using an older version, reinstalling, no dice.

Finding no other solution, it was suggested I try opening the psd in Premiere Pro. I installed Premiere Pro on the CC app, clicked open and...nothing happened. I tried with After Effects, same thing, I click open, and there's not even an error noise. The click clearly registers, but the button seems to do nothing. Same thing with Media Encoder. I checked the Task Manager to see if the programs were actually running at all, and there's nothing.

 

So all of my CC programs that deal with video export seem bugged somehow. Illustrator and InDesign open as normal. Animate also opens.

 

The last thing I tried yesterday was a complete clean install of CC and all its apps. I used their cleaner tool as well. Still nothing. I've seen other threads with a similar problem, but none of those solutions worked for me. Help?? 😞

 

I have a Windows 10.0.19041

Processor is Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 4 Logical Processor(s)

Graphics card is a Radeon (TM) RX 480 Graphics

And with the clean install from yesterday all the adobe products should be as up to date as can be.

Correct answer Melissa5C7A

Actually I have an update! I had seen some accounts of similar problems trying to open via the .exe files for the programs and having no luck, so I hadn't tried it myself. But I just tried it. The programs didn't open of course, BUT I actually got an error message!

Seems like it's the missing msvcp110.dll problem. I tried reinstalling the recommended Visual Studios C++ stuff and it doesn't seem effective, so I'm just gonna try a full re-install of windows at this point. 


A complete reinstall of Windows 10 seems to have done the trick. Thanks for your help, MyerPj! I appreciate it! 😄

1 reply

MyerPj
Community Expert
Community Expert
July 10, 2021

How much memory.

 

I see you did run the cleaner... the idea is to uninstall everything, run the cleaner and then install CC and then the Apps you need.

 

Be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Inspiring
July 10, 2021

Hi, thanks for the reply!

This computer has 32 GB of physical memory installed.

 

Yes, sorry I should've clarified. I uninstalled CC and then used their cleaner before reinstalling CC and the apps to test if it had helped. I can't remember if I restarted the computer between uninstalling and then using the cleaner. I definitely restarted between using the cleaer and then reinstalling, so I'll try it again making sure to restart between the uninstall and the cleaner.

Inspiring
July 10, 2021

Alas, I tried again and made sure to restart between each step, still no change. I got a split second of a spinny wheel after I clicked open the first time. And pressing open for Premier Pro did automatically download Media Encoder, but still neither will open.