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K
kbirand
Known Participant
July 15, 2020
Question

Premiere Pro and Media encoder boots my Mac when i import files

  • July 15, 2020
  • 1 reply
  • 685 views

When I try to import files to a fresh new premiere project or to media encoder. My MacPro19 restarts (not shutdown). It is not a heating issue since I have observed the core temperatures and all temparatures that i can see. Same files same machine same room temperature.

 

My files are 4K DCI 10 bit 4:2:2 H265.

I do not think this is related to file spec since I have been using these files for at least 6 months.

and also Imac Pro 2017 can import them.

 

Just a side note. This started to happed rite after I started to experiment with Canon Eos R5 raw and 4K 120 fps files.

I have macOS Catalina 10.15.5

Mac Pro 2019 16 Core with 196 Ram. Afterburner and two Vega II

Adobe Premiere 14.3.0

 

This is the log:

 

Panic(CPU 0, time 780222161771): NMIPI for unresponsive processor: TLB flush timeout, TLB state:0x0
RAX: 0x0000000009000000, RBX: 0x000000000001bb85, RCX: 0xffffff800dc0cef8, RDX: 0x0000000000000000
RSP: 0xffffff92d3a4ae60, RBP: 0xffffff92d3a4ae60, RSI: 0x0000000000000000, RDI: 0xffffff800dc0cef8
R8: 0x0000000000000002, R9: 0x0000000004104d00, R10: 0x000000000000001f, R11: 0xffffff800dc0a530
R12: 0x0000000000000000, R13: 0xffffff800dc0cef8, R14: 0xffffff800d33dd50, R15: 0xffffff8176854830
RFL: 0x0000000000000046, RIP: 0xffffff800d442dd3, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 0), Frame : Return Address
0xffffff92d3a4ad10 : 0xffffff800d449e8b
0xffffff92d3a4ad60 : 0xffffff800d2c5d47
0xffffff92d3a4ae60 : 0xffffff800d36a414
0xffffff92d3a4af20 : 0xffffff800d4382e7
0xffffff92d3a4af60 : 0xffffff800d4526f3
0xffffff92d3a4af80 : 0xffffff800d449e8b
0xffffff92d3a4afd0 : 0xffffff800d2c5bed
0xffffffd339653fa0 : 0xffffff800d2c513e

BSD process name corresponding to current thread: kernel_task

This topic has been closed for replies.

1 reply

J
Community Expert
John V KnowlesCommunity Expert
Community Expert
July 16, 2020

Can you clarify what you're doing when the restart occurs. Not sure what "of to media encoder" means.

 

WM

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K
kbirandAuthor
Known Participant
July 23, 2020

Sorry for the typo error...

I edited my question..
"When I try to import files to a fresh new premiere project or to media encoder."

 

Basicly When I try to import H265 files to Premiere or Media Encoder, my computer restarts.

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
July 23, 2020

Kbirand,

HEVC up to 8K is currently supported. That said, this format is typically at 8 bit, not 10 bit, but I think it should still be supported. I have seen anomalies with 10 bit HEVC files in the past that were generated by a drone. I believe they were fixed, thoug. This 10 bit HEVC file sounds like a similar, but worse situation. I think it all boils down to one word: Catalina. A number of files are causing machines to panic these days. A sample file would be ideal I can test with. Can you upload one?

 

I am not sure which program exported that file. I'd like to have more info on that so I can file a bug. I would go back and get an 8 bit version of the file to see if that will be working better on that specific OS.

 

Thanks,
Kevin

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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