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J
jan-erikb45664042
Participant
October 8, 2019
Question

Premiere Pro and Windows 7 64-bit

  • October 8, 2019
  • 2 replies
  • 1706 views

As a licence owner, I updated my Premiere Pro with the latest update by mistake and because I'm having a Windows 7 64-bit (for the time being), I have to re-install the old version that I used before. Unfortunately the Adobe Acrobat Cloud: Premiere-Manage-Other versions does not list any versions, as it did before. What might be the reason for this?

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    2 replies

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    October 8, 2019

    Are you talking about Premiere Pro or Acrobat.

    As for Premiere 2018 only 12.1.2 is available and most version for 1019.

    2017 and older have been cancelled. No fix for this.

     

    D
    daf5618353
    Participating Frequently
    October 8, 2019

    Im having same issue but I can tell you rolling back version will not work as I have tried.

    Spent hours on the phone with adobe support who are still in denial about the issue.... I dont recommend trying support, they are clueless and ended up bluescreening my machine.
    There is no fix, the update messed with core components so all adobe programs are affect as I tried to finish my project in Photoshop/aftereffects and ran into the same problems. (even though i did not update photoshop)
    Only work around that works is switching to software rendering (i know is unacceptable). 
    Bascially we have been screwed and nothing you can do till they admit the problem

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