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willp7907906
Participant
February 18, 2017
Answered

Premiere Pro CC 2017 Crashes Immediately When Opened

  • February 18, 2017
  • 4 replies
  • 3755 views

I have just recently built a new computer, and I'm unable to open any "video based" CC program, including After Effects (which I have a crash report for). Photoshop, Audition ect. work fine. I have triple checked my drivers are up to date, and even tried older versions of Nvidia video drivers. I did most of the fixes found by searching google, including disabling the firewall, and disabling any anti virus software to allow connection. I have tried opening the programs as another user with no luck, and deleted the AEs prefs files found under appdata.

Like I said this is a new build, fresh Windows 10 with nothing besides CC and drivers installed.

GPU - Asus Geforce GTX 1080

Thank you ahead of time for any help, I theorize this is some issue with the graphics card or drivers, since it only seems to affect video based programs.

This topic has been closed for replies.
Correct answer R Neil Haugen

Might be needed. I've had to re-install Windows twice, once with Win7, once with Win10, when hardware bits weren't working properly and we'd tried everything else. Both times it did fix what ailed me, so I hope this works for you ...

Neil

4 replies

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Kyle5K
Participant
February 20, 2017

After having similar issue as this post this is what I had to do to resolve Premiere Pro CC 17 crashing immediately upon start.

-The reason Pr Pro stopped working was me trying to fix Photoshop CC 17 from crashing when I renamed the .dll file from AdAware, this allowed Photoshop to start but broke Pr Pro.

-Uninstalled 'EVERYTHING' Adobe, seriously removed all Adobe programs from my pc.

-Ran the cleaner tool from Adobe, Pr Pro still would crash instantly.

-The constant cause for failure was the 'DynamicLink' as stated in Event Viewer.

-Every forum states 'DynamicLink' is not a feature used in CC and therefore could not be resolved by any suggested 'DynamicLink' fix.

-The fix was to format my hard drive and resintall the OS. Pr Pro now launches without issue along with everything else.

*Credit to willp7907906 for suggestion on formatting hard drive.

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willp7907906Author
Participant
February 18, 2017

I just went ahead and reinstalled windows 10 on a freshly formatted drive. All of my programs seem to work fine now. Thank you for your help Neil!

Kedwords, I know what you mean. Thankfully it seems a reinstall of the OS does the trick when all else fails.

    K
    Kyle5K
    Participant
    February 18, 2017

    I'm having same issues. However they are happening systematically. Initially Photoshop CC 17 would crash immediately, fixed this by updating the name of a dll file from Ad Aware. This fixed Photoshop but broke Pr Pro. I'm uninstalling the entire CC Cloud suite, running cleaner tool, then I'll let you all know if this fixes it. I love Adobe, especially with the new affordable pricing, but sometimes you have to go from an amateur graphic design artist, to a professional software engineer!

    R Neil Haugen
    R Neil Haugen
    Legend
    February 19, 2017

    It does take a bit of understanding the software & hardware to keep running at times. Modern life, perhaps?

    Neil

    Everyone's mileage always varies ...
      R Neil Haugen
      R Neil Haugen
      Legend
      February 18, 2017

      I'd suggest trying this ... download the Adobe CC Cleaner tool, and use it to do both the uninstall and cleanup of PrPro. Close down your computer. Reboot.

      From your Creative Cloud desktop app, download/install a fresh copy.

      Neil

      https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

      Everyone's mileage always varies ...
      W
      willp7907906Author
      Participant
      February 18, 2017

      No luck, any other ideas? I feel like I might just have to reinstall windows.

      R Neil Haugen
      R Neil HaugenCorrect answer
      Legend
      February 18, 2017

      Might be needed. I've had to re-install Windows twice, once with Win7, once with Win10, when hardware bits weren't working properly and we'd tried everything else. Both times it did fix what ailed me, so I hope this works for you ...

      Neil

      Everyone's mileage always varies ...
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