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R
rhmcclurg
Participant
June 26, 2018
Question

Premiere Pro CC 2018 not playing any audio or video

  • June 26, 2018
  • 2 replies
  • 2776 views

Just installed premiere pro cc 2018 and trying to do a short commercial.... put the videos and audio in the sequence line, and nothing...no playback whatsoever. what is going on? i do not have any presets, no plugins, nothing. could it be a codec? video was shot with canon 60d. please i need help.

    This topic has been closed for replies.

    2 replies

    A
    arnoge2
    Participant
    October 25, 2018

    Hello,

    Got the same problem with a Gigabyte.

    GTX 1070

    32 Go ram

    Everything on SSD.

    Well, Dwain, you are right it's a audio issue.

    I didn't have the same menu as you but when getting inside the material configuration, there were a driver conflict :Realtek stereo and Realtek surround,...

    So just keep the stereo one. Deactivate the other(s) ones.

    And that worked perfectly, even in full resolution with 4K.

    Thanks

    AG

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    June 26, 2018

    Hi rhmcclurg,

    Sorry for the trouble. Just for a test, change the renderer & check the issue. Here are the steps: FAQ: How to change the Video Renderer in Premiere Pro?

    What are the system specs(OS, RAM, GPU, CPU)?

    Thanks,

    Vidya

    R
    rhmcclurgAuthor
    Participant
    June 26, 2018

    Nothing happened with rendering (i tried that before i messaged, nothing happened prior to rendering and after). I used to have this installed 2 years ago different model and worked fine (dont know what i did)

    Specs:

    Windows 10

    Processor: AMD A6-5200 with Radeon HD Graphics 2.0GHz

    Memory: 8GB

    SYS: 64Bit

    When i hit play, does nothing just shows stop button, time does not advance.

    I also try to change audio setting from mme to asio and the program freezes instantly. I have a Presonus AudioBox iTwo audio interface that i run the line in and out from as well.

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    June 28, 2018

    Hi rhmcclurg,

    Thanks for the info. Please share a screenshot of Preferences > Audio Hardware.

    Just for a test, change the Default Input in Preferences > Audio Hardware > Default Input to 'NO INPUT' and check the issue.

    Thanks,

    Vidya

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