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john g.w69172419
john g.w69172419
Participant
December 14, 2017
Answered

Premiere Pro CC 2018 Won't Load

  • December 14, 2017
  • 12 replies
  • 13058 views

The recent update of Premiere Pro CC 2018 will not load on my iMac, no matter what I try (i.e. reboot, reinstall, etc.)  It works fine on my MacBook Pro.  On the desktop, I have installed the previous version (2017), and it works fine.

Upon attempting to launch, I get the splash screen for a few seconds, then the dock icon continues to bounce for several more seconds, finally, I am left only with a 'force quit'.

Late model 27" iMac running 10.11.6 with 32gb memory.

    This topic has been closed for replies.
    Correct answer Vidya Sagar

    Hi All,

    The issue is fixed with the latest update of Premiere Pro(12.1.1). Please update & let us know the status.

    Thanks,

    Vidya

    12 replies

    Vidya Sagar
    Adobe Employee
    Vidya SagarCorrect answer
    Adobe Employee
    May 9, 2018

    Hi All,

    The issue is fixed with the latest update of Premiere Pro(12.1.1). Please update & let us know the status.

    Thanks,

    Vidya

      Q
      quadrantx45
      Known Participant
      May 10, 2018

      Yes thanks so much it works for me now. Much appreciated when you guys fix your stuff.

      Thanks!

      Q
      quadrantx45
      Known Participant
      April 17, 2018

      Yo ADOBE! Are you seeing the fixes on this post?

      Can you provide any updates to this situation so we do not have to jack around with our systems to get this to work?

      kulpreet singh
      kulpreet singh
      Inspiring
      April 17, 2018

      Hi quadrantx45 & all,

      We are aware of this issue and we are working very hard on a fix. An update will be out soon, stay tuned!

      Thank you for your patience.

      -Kulpreet Singh

      Q
      quadrantx45
      Known Participant
      April 17, 2018

      Much appreciated! Thanks!

      Waldorf & Statler
      Waldorf & Statler
      Inspiring
      April 16, 2018

      When we delete this fonts, under user/library/fonts

      our System is running

      vanceb54628343
      vanceb54628343
      Participant
      April 10, 2018

      This does not work. I am not deleting my entire fonts library to fit this, get it fixed, I HAVE A DEADLINE

        Johnny Boy Ringo
        Johnny Boy Ringo
        Participant
        April 9, 2018

        Same issues. This setup:

        Q
        quadrantx45
        Known Participant
        April 9, 2018

        Same issues with the latest update. Went back to 12.0.1 for PP and Media Encoder. Please fix the issues Adobe.

        iMac (Retina 5K, 27-inch, Late 2015)

        3.2 GHz Intel Core i5

        24 GB 1867 MHz DDR3

        AMD Radeon R9 M380 2048 MB

        Johnny Boy Ringo
        Johnny Boy Ringo
        Participant
        April 9, 2018

        How did you go back to previous version 12.0.1?

        F
        Freshdes
        Participating Frequently
        April 9, 2018

        Johand, on you Creative Cloud task bar, under apps> go to Premiere Pro.

        Next to the OPEN or Update button is a little down arrow.

        Click that.

        It will give you a list of Open, Learn more, Tutorials, Other Versions, Uninstall

        Click Other Versions and select the previous version.

        It will reinstall the selected version.

          joshuao87002716
          joshuao87002716
          Participant
          April 9, 2018

          Having the same issue, I tried the suggested solution but no good.

            J
            JALip
            Participant
            April 8, 2018

            I was having the same problem with 12.0.1. I had to drop back to 12.0.0. It works. I'm guessing the folks at Adobe will be working on 12.0.2 on Monday.

            joev2443
            joev2443
            Participant
            April 8, 2018

            Something like the others ... I uploaded the new version (12.1.0) on Friday (4/6) on my Windows 7.0 64 bit workstation, but it replied "... unable to start correctly (0xe0000005)."

            I went back and reloaded the previous version. Now, that version is introducing artifacts into my video clips on a standard 1080p30 timeline. Reloading clean files produces similar artifacts in different locations (on frame at a time). I can't render or export uncorrupted files! This has never happened to me before. I am screwed on a interview project is due deliver tomorrow!

            carries7447179
            carries7447179
            Participating Frequently
            April 8, 2018

            2018 is a nightmare. I still can't get it to open on my iMac, even though I had been using it before. It won't let me uninstall it and will just say "update". I was finally able to install CC 2017 and then use this amazing technique to downgrade my project since it was started on CC 2018. Open a New Premiere Pro Project on an Older Version[Mac]! Downgrade a Premiere Pro Project! - YouTube

            I hope it works for you! Only takes about 10 minutes if you can get 2017 to open. I don't think I should be paying $85/month for a program that has zero support and leaves me searching for Youtube videos to be able to open my project. I've been an editor for 20 years and have never had such a drag of a time with an editing program.

              malcolmg47752140
              malcolmg47752140
              Participating Frequently
              April 8, 2018

              I'm sorry I'm having same issue but simply don't understand the steps suggested

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