Skip to main content
B
bvawter
Inspiring
July 19, 2013
Answered

Premiere Pro CC hangs on splash screen "loading ExporterQuicktimeHost.bundle"

  • July 19, 2013
  • 7 replies
  • 32261 views

Premiere Pro CC hangs on splash screen  "loading ExporterQuicktimeHost.bundle"

This happened before when I had CS6. I'm now using CC and haven't had problems until now. I again get the hang up while loading. Previously I trashed the loading ExporterQuicktimeHost.bundle file and this solved the problem.

I tried to contact support. I thought my subscription to CC included support, apparently not.

Anyone else have this Problem?

Brian

    This topic has been closed for replies.
    Correct answer bvawter

    I just gave this one more shot and it worked!

    1. Go to Applications

    2. Go to Adobe Premiere CS6

    3. Right click on the application and click on “Show Package Contents”

    4. Go to Contents –> Plug-ins –> Common

    5. Move the following files to the desktop: ExporterQuicktimeHost.bundle and ImporterQuicktimeHost.bundle

    6. Restart Adobe Premiere CS6 and it will successfully open up

    Thanks again, now back to work.

    7 replies

    S
    Scott Lemon
    Participating Frequently
    December 3, 2016

    If anyone's still having issues with this, the steps below worked for me (not that all necessarily need to be taken)

    I tried launching PP, splash screen appears and whole process quits on QuickTime bundle mentioned above (or CoreAudio bundle on other attempts)

    I re-downloaded QuickTime just to be sure (7.6.6)

    I uninstalled Flip4Mac

    I tried launching Media Encoder but that in itself would not launch either, here however I got error on writing permissions to /User/<user name>/Documents/Adobe/Adobe Media Encoder/11.0/Presets (? I think). I checked permissions on the entire Adobe folder inside Documents and my user was not listed. Added that / read, write / apply to contents

    Media Encoder launched fine after that and PP was now also fixed (ME does not have to be launched prior to PP)

    OSX 10.11.1

    Premiere Pro CC 2017

    Hope this helps...

    SebastianOlmedo
    SebastianOlmedo
    Participant
    April 12, 2016

    This work for me

    Open media encoder and make sure it runs. If it does try running premier pro.If neither work install or reinstall quick time player.

      K
      Kartik Donga
      Participant
      May 3, 2016

      It's works.thanks

      adam502adobe
      adam502adobe
      Participant
      December 5, 2014

      Issues with CC starting up? Stuck on ExporterQuicktimeHost.bundle? use this blog!

      Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

      Also try opening Activity Monitor and quitting "Adobe QT32 Server"

        ItsDezMan
        ItsDezMan
        Inspiring
        August 23, 2014

        It worked for me, BUT now I cannot view or import QuickTime movies in Premiere. Has anyone found an actual fix for this? Removing the ExporterQuickTimeHost.bundle & ImporterQuickTime.bundle will allow me to open the software but that does me no good if I can't access the QuickTime files in my project.

        A
        Andrew Pernicano
        Participant
        October 12, 2014

        Curious what systems and capture devices everyone is using here. Could there be a relationship?

        I'm on a PC, most of you seem to be on Mac. My capture device is the GH4. Most of these so-called solutions are solutions for those of us that have .mov files to import and edit. I don't see anyone talking about issues with the thumbnails in their bins, scrubbing etc. My issue goes a step or two further by causing some thumbnails not to display properly, instead greyed out or yellow "media pending" or sometimes green. It suggests PrPro is still conforming .pek .cfa files but that is not the case. Another quirk is that some videos scrub and play but the audio always starts with a loud, shrill sound then mutes for the rest of the playback. This is the case even if I transcode to something else using AME.

        This is driving me nuts. Sure, all that you need to do is terminate the Adobe QT 32 Server or remove the files suggested above to prevent initial hang but that doesn't fix the rest of the issues, and PrPro gets unresponsive and requires a force close.

        You can find complaints about this issue going back 4 yrs, why are we still having issues today? I don't have anything else but Adobe products, OEM bloatware, Quicktime and VLC loaded on this machine--there shouldn't be any conflicts.

        rinke19
        rinke19
        Participant
        August 18, 2014

        I found the solution

        install Media Encoder and Premiere

        go to /Users/[Username]/Library/Preferences/Adobe/Premiere Pro (Adobe Media Encoder or other program)

        Delete 8.0 file and make folder named 8.0. Cmd+i on this folder, press the lock icon and set [rwx] for everyone.

        enjoy

        P.S.If don't work try copy and replace AdobeCoolType.framework (and/or amtlib.framework) from other Adobe app $APP$/Contents/Frameworks/

        avanishdivya
        Adobe Employee
        avanishdivya
        Adobe Employee
        November 25, 2013

        Hi Bvawter,

        are you able to import .MOV files into Premiere now?

        Thanks

        B
        bvawterAuthor
        Inspiring
        November 26, 2013

        Yes, I pulleded those quicktime files from the folder ( I trashed them later). PPro CC started and yes I can import .mov files.

        The application creates new ExporterQuicktimeHost.bundle and ImporterQuicktimeHost.bundle files when you open the application.

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        July 19, 2013

        Hello bvawter,

        Please see this FAQ: What information should I provide when asking a question on this forum?

        This thread may also help: http://forums.adobe.com/thread/1010136

        Basically, try repairing disk permissions, uninstalling third party codecs, like Flip4Mac, etc. first.

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
        B
        bvawterAuthor
        Inspiring
        July 19, 2013

        Thanks for the response Kevin.

        I tried repairing permissions.

        I recently installed OSX 10.8.4 but I've been succesfully using PP since then. PP is up to date v7.0.1

        I have read the other forum posts on this.

        Again, this problem cropped up using PP CS6, but I was able fix it using this procedure:

        1. Go to Applications

        2. Go to Adobe Premiere CS6

        3. Right click on the application and click on “Show Package Contents”

        4. Go to Contents –> Plug-ins –> Common

        5. Move the following files to the desktop: ExporterQuicktimeHost.bundle and ImporterQuicktimeHost.bundle

        6. Restart Adobe Premiere CS6 and it will successfully open up

        This no longer fixes it.

        I desperately need to get back to work.

        Even though I feel Adobe support should be included in a CC subscription, I'm considering purchasing Adobe Bronze support with a max wait time of 4 hours and only alloted phone calls for  $175

        thanks anyway

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices