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Inspiring
December 14, 2018
Answered

Premiere Pro CC2015.4 don't know Media Encoder!

  • December 14, 2018
  • 2 replies
  • 1793 views

Hello,

I have an Issue in Premiere Pro when I will Export Media and when I will Ingest Media for Proxys!

The Error Message is:

"Adobe Media Encoder is not installed. Download and install the application to use this feature. For more information see https: ...."

Installed is:

Premiere Pro 10.4.0.30

Media Encoder 10.4.0.26

All other Versions from Media Encoder / Premiere Pro CC2014,CC2015,CC2017,CC2019 works fine together and have not this Problem!

What is the Problem between PPro and AME?

Sending Clips from Premiere Pro CC2015.4 to AE and AU works fine and AME alone works fine to!

For Example, I can create Proxys in Media Encoder and can import and attached these in Premiere Pro.

But not from PPro via Ingest, then comes the Error Message.

And why are the CC2015.4 (2016) Versions from PPro and AME not listed in the Creative Cloud Desktop Manager like all other Versions ?

I have listed only CC2014, CC2015, CC2017, CC2018, CC2019, not CC2015.4.

R. Stephan

MacPro

HighSierra 10.13.6

    This topic has been closed for replies.
    Correct answer ralfs40208074

    It was my mistake!

    I renamed AME from ... CC2015.3 to ... CC2015.4 analog to Premiere Pro CC2015.4.

    Sorry!

    R. Stephan

    2 replies

    ralfs40208074AuthorCorrect answer
    Inspiring
    December 17, 2018

    It was my mistake!

    I renamed AME from ... CC2015.3 to ... CC2015.4 analog to Premiere Pro CC2015.4.

    Sorry!

    R. Stephan

    Kevin-Monahan
    Community Manager
    Community Manager
    December 15, 2018

    Hi R. Stephan,

    Sorry for the confusion.

    This FAQ should answer your question about why certain versions are no longer available for download: FAQ: How do I reinstall Premiere Pro CC 2015.2 (9.2)?

    Your version mismatch likely has to do with having one of these legacy versions of Premiere Pro remaining installed, but not having its AME counterpart installed.

    Hope that makes sense.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio