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FHyder
Participant
December 17, 2019
Question

Premiere Pro CC2020 very slow to start up

  • December 17, 2019
  • 8 replies
  • 6243 views

Hello

 

Premiere Pro CC2020 had been running fine until today. Now it takes up to 5 minutes to start up (i.e. the splash screen appears frozen for that long before the program launches). Any idea why this could be? Thank you.

 

 

Regards

 

Layla 

    This topic has been closed for replies.

    8 replies

    I
    Isabelle5FE8
    Participant
    November 14, 2020

    Mine started doing this about 3 days ago.  No rhyme or reason.  It hangs almost exactly five minutes and the AdobeIPCBroker.log is now showing the following.  The five minute delay corresponds to the time that the splash screen hangs at ImporterQuicktime.prm and when it finally starts:

    2020-11-14 01:24:38:743 : ERROR INFO CSXSEventQueueManager::CreateEventQueueIfNotExist: create queue 9012.1605338678 (PPRO)...
    2020-11-14 01:24:39:318 : ERROR INFO CSXSEventQueueManager::CreateEventQueueIfNotExist: create queue 17128.1605338679 (AWLH)...
    2020-11-14 01:29:37:462 : ERROR INFO CSXSEventQueueManager::RemoveEventQueueByChannel: remove queue 9012.1605338678 (PPRO) for channel 1392...
    2020-11-14 01:29:37:464 : ERROR vcfoundation::io::VCEndOfFile: WriteFile
    race: 1 00205612
    2 001FC4A1
    3 0020D7FC
    4 00206A17
    5 00205A01
    6 001FC94B
    7 00233250
    8 75EDFA29
    9 772275F4
    10 772275C4

    M
    madbob tedger
    Participant
    December 3, 2020

    I'm having same issue.  Worked great on old PC - just got a brand new i9 and the same version of Prem/Encoder that was working OK on old PC takes forever to load on new PC (which has a lot higher spec then the old!)  

    dominics65875959
    dominics65875959
    Inspiring
    December 3, 2020

    I solved this on my computer. The issue was the anti-virus software. I have to manually override this everytime I start Adobe applications, which is a bit of a pain, but now Premiere, etc takes around 30 seconds to load instead of over 5 minutes.

      Pinner Photographer
      Pinner Photographer
      Inspiring
      November 7, 2020

      I have had this before and have it again now in my latest Windows 10 environment. I don't remember who posted this but this may well help:

      The straightforward solve to a slow launch of premiere pro, where premiere takes forever to launch on every open, updated to reflect CC19:

      Delete the contents of your sweet media cache folders

      Mac: /Users/<username>/Library/Application Support/Adobe/Common

      HIT THE FOLDERS: Media Cache, Media Cache Files, Peak Files, Team Project Cache, PTX

      I did the Media Cache Files folder today and it made little difference - however.....

      Windows: \Users\<username>\AppData\Roaming\Adobe\Common
      or: %appdata%\adobe\Common

      NOT SURE which windows folders, I'm sure similar to the mac sub-folders

      I then did this bit - problem solved. Implies that this is an issue with the plug-in cache
      Option-Shift (Mac) or Alt-Shift (Windows) when launching Premiere, press "OK" on dialog
      Wait forever for the initial Premiere launch (launching as if after update, which takes forever)
      Do an auto cache clean after launch just to be safe (Premiere Prefs-->Media Cache-->Delete Unused)
      Quit
      Re-launch is now, ¡finally! much speedier

      Pinner Photographer
      Pinner Photographer
      Inspiring
      November 7, 2020

      SORRY - DON'T DO THAT!

      I did that. Premiere worked fine. I loaded another project and it crashed while rebuilding the cache. Rebooted - crashed again.

      Back to square one 😞

      sssss7008252
      sssss7008252
      Known Participant
      November 7, 2020

      yip - significant performance degradation  ..

      My tech support session resulted in same - "Delete caches, and configurations" and try importing project again.

      All that does, is just postpone the issue from -recurring and that's the best they can do.  The tech is not uninformed, but rather, not digging deep enough to re-produce and isolate the performance issue.

       

      Another easy way to replicate the performance issue.   Do this A/B test.

      New project, new sequence, standard settings.

       

      Step 1:  Single Video track, and measure timeline view performance by scrubbing the playback head.  This works with any resolution

      Step 2:  Drag another video track over the one in step 1, so that there is some overlap.

      Step 3:  Repeat step 1, and observe the difference in scrubbing performance where the sections overlap vs. not.

      Step 4: Now disable global FX, and repeat step 3.  Significant difference.

       

      This is a clear indication of the rendering performance hit, and probably a very good lead to identifying the real issue.  I will write this up and make another thread - hopefully Adobe CS responds with some insights.  

       

      Its' an inherent poor implementation, which resulted in the latest performance issue. 

      The question then is : What does Adobe Premiere pre-production performance benchmark testing look like, and why don't they detect these very obvious standard use-case issues.

       

       

       

        sssss7008252
        sssss7008252
        Known Participant
        October 8, 2020

        Same Issue,

        Latest Premiere Pro : 14.4.

        MacOS : 10.15.5

        Macbook Pro 16Gb RAM

        Quad Core 3.1GHz, Intel i7

         

        Adobe support - please help??

         

        Before the latest update, Premiere Pro would load up fast.   Now it seems to be caching EVERYTHING in EVERY TIMELINE - and while building this cache, it exceeds the Memory Allocation too

        Consumes ALL AVAILABLE SYSTEM RAM (16Gb), forces the O/S into swapping to disk, which ultimately brings the O/S to a crawl.

         

        Adobe Support has been unable to provide any useful insights -

        I uninstalled/re-installed the Application

        purged my ~Documents/Adobe folders, (and essentially starting with a fresh), also getting rid of any unwanted Custom presets.

         

        Still the same results.

        Not only does it hang up to minutes to open a project, anything todo with timeline scrubbing, adding/removing clips (drag/drop) clips to the timeline, takes forever.  Cursor stops moving, and just overall poor system performance.

        Playback of timeline (1080) stalls...on playing - and takes forever to respond to the "play/stop" instructions.

         

        Essentially the product is USELESS at this time.

         

        Oh - and Premiere Pro and associated CEPH processes will consume all available CPU (in my case up to 700%) according to the system monitor.  (Quad core)  

         

          dominics65875959
          dominics65875959
          Inspiring
          October 15, 2020

          Pretty much exactly what I'm experiencing. Have a beast of a machine. Spent hours with an Adobe expert online. Only thing he can think of now is reinstalling Windows.

            sssss7008252
            sssss7008252
            Known Participant
            October 15, 2020

            Not sure how that's a realistic diagnosis, and/or remediation step?  It's as good as to say, you have to purchase new H/W.  Aren't there any knowledgable performance engineers at Adobe?

              MyerPj
              Community Expert
              MyerPjCommunity Expert
              Community Expert
              August 17, 2020

              My 2020 - booting direct, not from a project file takes 20 secs, first boot of the day and about half that when it's been started before.

              A
              AlexKuo
              Inspiring
              August 17, 2020

              Today I update to the CC2020 the same issue happened 

              My computer setup :

              HP Z420 Workstation

              CPU: Xeon E5-1620 v2

              RAM:32GB

              VGA card: Quadro K2000

              SSD: 512G+3T HDD

              OS: Win 10  Professional

              all drivers are the latest version

              All  adobe apps installed in SSD 

              I have both Premiere Pro 2018 v12.1.1 and 2020 v14.3.1

              The startup time of CC2020 is almost four times that of CC2018

               

              CC2018 startup takes about 30s-1min.

              but CC2020 almost take about 5 min.

              I am very sad and regret

                D
                davidc40688204
                Participating Frequently
                July 6, 2020

                Same issue, I have jsut reinstalled it to see if it is better after the initial open.  When uninstalling I didn't let it save preferences so will let you know how it goes

                M
                MMazor
                Participating Frequently
                February 19, 2020

                Same issue, upgraded to 2020 and Premiere loads all Media Core plugins one by one every time. 2018 would do this occassionally after preferences reset, but otherwise took seconds to open. 2020 takes minutes every time.

                 

                Mac 10.14.6

                MyerPj
                Community Expert
                MyerPjCommunity Expert
                Community Expert
                December 17, 2019

                You're going to have to add some information. Win or Mac, that type stuff. Are you clicking a project file to open PP or a plain shortcut to the execuble? Do you have any helpful info for us...

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