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Diggun
Diggun
Participating Frequently
Jul 9, 2019 10:31 AM UTC
Answered

Premiere pro does not use GPU

Hello!

I have Microsoft Surface Book 2 laptop:
CPU - 8650U
GPU1 - Intel620
GPU2- Nvidia 1060GTX 6 Mb
RAM - 16Mb

Windows 10 1903 Build 18362.207

Premiere pro - 13.1.2

Nvidia driver - 430.86 (last)

When i'm using Premiere pro all video are freezing. GPU2 (Nvidia) does not working.

What i have tried:

1. Run as Administrator

2. Maximum performance (battery)

3. Choose CUDA in new project
4. Run apps with Nvidia card
5. Re-Install:
     5.1. Windows
     5.2. Adobe Premiere Pro
     5.3. Nvidia drivers

6. Change the laptop (yes, i have thought that laptop is broken)

Nothing helps ... I'm trying to solve this problem last four months.

Impossible to work in Premiere pro.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    basil1891Correct answer
    Inspiring
    Jul 10, 2019 6:31 PM UTC

    basil1891  wrote

    Adobe Premiere does not use dedicated/external GPU to decode h.264 videos. Only Intel's iGPU can be used for that. So don't expect butter smooth playback if iGPU is disabled. Another possibility is iGPU driver issue, when it's enabled but doesn't work for some reason.

    Consider updating it manually from Intel site:

    Downloads for Intel® Core™ i7-8650U Processor (8M Cache, up to 4.20 GHz)

    and when removing DCH-drivers remember this:

    Learn How to Roll Back Your Driver to a Previous Version

    Thank you for the advise. I will try this.

    I have just tried to edit 4k movie from my GoPro - it works correct.

    Pr uses both GPU.

    Now problem only with mp4 files from my Panasonic GH5. Pr does not use Nvidia.


    It seems to me that Intel hw-decoder does not support h264 422 10bit format, that's why it's so sluggish

    View reply

    32 replies

    Andy 1968
    Inspiring
    Aug 24, 2020 6:31 AM UTC

    Not all h.264 is created equal. Some variations are very hard to playback. I imagine Intel's Quick Sync will get revamped soon. That being siad I have a video that may or may not be helpful.

    https://youtu.be/pE6t1ryanO4

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    norab62598491
    Participant
    Sep 23, 2019 11:17 AM UTC

    Does anyone have any updates?

    Although CUDA is selected in the project's settings, the GTXs RAM is not used while editing more than 3 to 5 % (When I play a video file with VLC its 20-25 %!). In addition, HardwareACC is not possible to select when exporting to H.264. I am not an expert but in my understanding Premiere should at least use a bit of the 6GB while editing, right?

    I use Windows 10, GeForce GTX1660 with 6GB RAM and 16GB general RAM. Newest NVIDIA Driver installed (maybe I should try Studio instead of Gaming?).

    In general setting I chose "Optimize for: Storae" than Performance.

    Does anyone have any ideas?

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    Michal Timoscuk
    Participant
    Jun 10, 2020 5:44 AM UTC

    I have same problem :(((((

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    Diggun
    DiggunAuthor
    Participating Frequently
    Jul 10, 2019 2:18 PM UTC

    I have tested my laptop in 3dMark (stress test DX12) - system perfect full loaded for 13 minutes. Nvidia perfectly works.

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    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Jul 10, 2019 2:20 PM UTC

    Of course it works perfectly, but Pr is a different ballgame.

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    Diggun
    DiggunAuthor
    Participating Frequently
    Jul 10, 2019 2:35 PM UTC

    https://forums.adobe.com/people/Ann+Bens  wrote

    Of course it works perfectly, but Pr is a different ballgame.

    I understand this and i think that Pr uses hardware acceleration via DirectX.

    I just want to understand why Pr does not work correct  on my laptop.

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    Diggun
    DiggunAuthor
    Participating Frequently
    Jul 10, 2019 7:49 AM UTC

    I hope it will helpful for some one

    This tread for same issue on Microsoft

    Surface Book won't use dedicated GPU - Microsoft Community

    and power issue

    The Surface Book 2 Can Drain its Battery While Working Hard. Does it Matter? | Digital Trends

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    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Jul 10, 2019 8:21 AM UTC

    It seams afaik with many laptops you cannot disable the on board gpu

    and you have to be plugged into the wall all the time.

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      Diggun
      DiggunAuthor
      Participating Frequently
      Jul 10, 2019 8:44 AM UTC

      I have found same issue

      Surface Book 2 Adobe Premiere Poor Performance

      Re: How can I use the acceleration of the NVIDIA 1050's gpu on my notebook? Re: How can I use the acceleration of the NVIDIA 1050's gpu on my notebook?

      it looks like in previous version Premiere Pro  disable integrated GPU worrks.

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      Averdahl
      Community Expert
      AverdahlCommunity Expert
      Community Expert
      Jul 9, 2019 12:00 PM UTC

      Start here: Mercury, CUDA, and what it all means

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        Diggun
        DiggunAuthor
        Participating Frequently
        Jul 9, 2019 12:43 PM UTC

        Thank you for the link. And may case is different. I have modern hardware , last windows update and etc. I don't use any filter or effect.

        I'm trying just mix and play some video. I think that 1060Gtx with 6Gb is enough for simple editing.

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        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        Jul 9, 2019 12:50 PM UTC

        Might want to read the article again on what cuda does and does NOT do.

        What we are seeing in your YT movie is perfectly normal.

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