Skip to main content
T
TheAGames10
Participating Frequently
January 27, 2020
Question

Premiere Pro Home Screen Window stuck on loading

  • January 27, 2020
  • 4 replies
  • 10623 views

Whenever I open Premiere Pro 13, the home screen window is stuck on an infinite loop and I don't know how to fix it!

 

Anyone know how to fix this???

    This topic has been closed for replies.

    4 replies

    P
    Peter Wang
    New Participant
    May 3, 2020

    https://www.youtube.com/watch?v=PFOLpiQsg6E

    I watched this video and it just tells you to skip the home screen and when you open an Adobe app it will just open a new project, and the loading's cause might be offline or slow internet.

    johnpooley3
    johnpooley3
    Inspiring
    January 27, 2020

    Seems like it could use a full reinstall with the CC Cleaner https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    P
    Peter Wang
    New Participant
    May 3, 2020

    I've tried that method, (I have the same problem) and it did not work.

    Peru Bob
    Peru Bob
    Community Expert
    January 27, 2020

    What are the complete computer specs, including hard drives, (how many, what kind, what is on each, and how full)?

    T
    TheAGames10Author
    Participating Frequently
    January 27, 2020

    IDK how to upload files.

     

    This is the best I can do:

    ------------------
    System Information
    ------------------
    Time of this report: 1/27/2020, 12:53:10
    Machine name: LAPTOP-TQJ6NKSN
    Machine Id: {0553F4C6-5ED2-4AF4-A123-E09C4F21DA2A}
    Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: HP
    System Model: HP 15 Notebook PC
    BIOS: F.30 (type: UEFI)
    Processor: Intel(R) Pentium(R) CPU N3710 @ 1.60GHz (4 CPUs), ~1.6GHz
    Memory: 4096MB RAM
    Available OS Memory: 3954MB RAM
    Page File: 4441MB used, 901MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode

    M
    Michael Grenadier
    Community Expert
    January 27, 2020

    if you watch the splash screen as the program loads after a few seconds you should text on the left side about a 1/3rd of the way down telling you what's loading.  This can give you a clue if it get's stuck when something's loading.  Could be a problem with a 3rd party plug-in.  You can also reset your preferences to the default settings.  You also might need to uninstall and reinstall.  What kind of computer are you on?  Some basic troubleshooting steps would be to create a new user account with administrator privileges and see if that solves it.  Make sure no other programs are running.  Disconnect from the internet (either pulling the ethernet cable or turning off wifi).

     

     

    T
    TheAGames10Author
    Participating Frequently
    January 27, 2020

    Actually, it is literally just a loading screen, nothing else.

    No scrolling option, just the logo, and the actual Premiere Pro app in the background is also blank, and when I try to close home screen and create a new project, it literally freezes for a while and then crashes!

     

    I am on a Windows 10 HP Pavillion with Intel for graphics.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices