ProRes Raw on Windows 10 issue

New Here ,
Dec 02, 2020

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My problem is, I want to use ProRes Raw on Windows

I have the latest ProRes Raw decoder installed
I have a GPU capable of this (Nvidia 2080ti x 2 in SLI)
I have Mercury GPU Acceleration selected in my project settings

However I still get a "ProRes RAW decode issue" error every time I try decode.

 

I have tried reinstalling both Premiere Pro, and the ProRes Raw decoder.

I have tried removing one of my GPUs.

 

Anyone have any ideas for next steps or debug options?

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Crash, Error or problem, Formats, Hardware or GPU, Import

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ProRes Raw on Windows 10 issue

New Here ,
Dec 02, 2020

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My problem is, I want to use ProRes Raw on Windows

I have the latest ProRes Raw decoder installed
I have a GPU capable of this (Nvidia 2080ti x 2 in SLI)
I have Mercury GPU Acceleration selected in my project settings

However I still get a "ProRes RAW decode issue" error every time I try decode.

 

I have tried reinstalling both Premiere Pro, and the ProRes Raw decoder.

I have tried removing one of my GPUs.

 

Anyone have any ideas for next steps or debug options?

TOPICS
Crash, Error or problem, Formats, Hardware or GPU, Import

Views

71

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Dec 02, 2020 0
New Here ,
Dec 02, 2020

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Other details about my hardware:
CPU: AMD 3970X
RAM: 64Gb

GPU: 2080ti x 2 in SLI

M.2 SSD

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Dec 02, 2020 0
Adobe Community Professional ,
Dec 02, 2020

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Premiere does not normally like linked GPUs in SLI ... how about unlinking them?

 

Neil

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Dec 02, 2020 0
New Here ,
Jan 10, 2021

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I'm also facing the same issue. I have done everything that requires ProRes to run on my system but still facing the decode error message. 

 

I haven't heard anything back from Adobe. 

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Jan 10, 2021 0
Adobe Community Professional ,
Jan 10, 2021

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So you've installed the Apple ProRes decoding app onto your machine, I assume. And normal ProRes works fine, correct?

 

What's your hardware?

 

Neil

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Jan 10, 2021 0
New Here ,
Jan 10, 2021

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Yep, I've installed ProRes for Windows version 1.3 directly from Apple. And yes, normal ProRes plays back on my system.

 

I use a Razer Blade 15 Advanced Edition 2018

CPU: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

GPU: GeForce GTX 1070 Max-Q

Ram: 32.0 GB

 

My renderer is set to CUDA.

 

Edition Windows 10 Home
Version 20H2
Installed on ‎1/‎1/‎2021
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0

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Jan 10, 2021 0
Adobe Community Professional ,
Jan 11, 2021

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@Kevin-Monahan  ... we're getting the occasional Windows user with this problem. And they've got the Apple super-duper-secret ProRes decoder app installed so Dick Tracy should be able to work away.

 

Do you know something that might help? Is there something that gets wonky and needs resetting or ... something?

 

Neil

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Jan 11, 2021 0