Participant

Answered

"Sorry, a serious error has occurred..."

Forum|Forum|9 years ago
March 31, 2016
9 replies
73092 views

A problem that I've had sporadically in the past has become a serious issue today. Anytime I open a project in Adobe Premiere Pro and try to edit, within 5-10 minutes I'm getting the "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." The crash doesn't seem to be caused by any one particular action, but it has happened every time I've attempted to run Premiere today (10 times so far).

System/version info

Adobe Premiere Pro CC 2015 v. 9.0.1

iMac (27-inchm Late 2013)

OS X 10.10.5 (Yosemite)

3.5 GHz Intel Core i7

32 GB RAM

NVIDIA GeForce GTX 780M 4096MB

5D Mark II footage

No 3rd party plug-ins/software running

I should also note that all of my project files and footage are stored on a networked drive, managed by the IT department at the university I work for. I've edited many many projects this same way (over the networked drive) for years and have never had a problem.

Anyone have any guesses as to what's causing the crash? I have a screenshot of the crash report and can post that if it would be helpful.

Thank you,

-Ryan

This topic has been closed for replies.

Correct answer rwaggoner4

I believe I have found a solution for now. After endless testing, re-installing Premiere and updating to El Capitan (10.11.4) with no luck, I updated the driver for my Nvidia GeForce 780M Graphics Card (release 346.03.02) and CUDA 7.5 for Mac OS X, then changed the Rendering setting (File-Project Settings) in Premiere to CUDA from OpenCL. This seems to have made Premiere much more stable, and after several hours of work it has yet to crash. This is the first time in more than a week that I've been able to work for this long without a crash, so I'm hopeful that I have found a solution.

H

Howraar2390532680ah

Participant

helpp

S

socialveronika

Participant

THANK YOU SO MUCH FOR SHARING THIS. I could virtually hug you! 😄

I was able to fix my crashes by changing the rendering settings in the projects. Thank you!

c2m

Participant

I had been experiencing the "Serious Error" dialog as well. No matter what project I opened, they all would crash. I'm on Mac OS High Sierra 10.13.3 and went into "System Preferences" and clicked on CUDA at the bottom. Updated that driver and then went here to update my Nvidia (GeForce GTX 780m) driver. Everything works great now!

NVIDIA DRIVERS Quadro & GeForce macOS Driver Release 387.10.10.10.25.156

Hope this helps someone else.

A

Anonymous

Thanks so much for posting this. I've had this occur on multiple projects when I switch from a newer trashcan mac pro or macbook pro to my older editing tower (Older G5 Style Tower) with a Quadro 4000 installed. If that newer machine isn't using CUDA, premiere immediately crashes upon loading media on the NVIDIA powered machine.

SteveRinzen

Known Participant

I've tried all of these suggestions but I keep getting the same Error and endless crashing.

I'm on Mac OS 10.10.5 simply trying to add captions to a film.

findingmyself

Participating Frequently

Steve, two things: 1) go to File > Project Settings > General... and then changing the Mercury Playback Engine Software Only... 2) then delete all stored Previews from your Media Cache. I am not sure which of these two cause the biggest problems, but I've dealt with this problem for years and these steps seem to have taken it away!

twelvetenstudio

Inspiring

I have been experiencing the serious error crash, tried all the above, no fix .. Very annoying as I am only trying to cut and copy text in a title!

System Info :

Premier CC 2017.0.1

OS X El Capitan 10.11.6

4Ghz Intel Core i7

32GB Ram

AMD Radeon R9 M395X 4096 BM

findingmyself

Participating Frequently

My problem is solved by going to File > Project Settings > General... and then changing the Mercury Playback Engine Software Only... then deleting all stored Previews.

abhimanyus25164694

Participant

Thank you so much findingmyself

You just saved my life & time too....

stay blessed buddy.

Love from INDIA.

THANK YOU ADOBE.

R

rwaggoner4AuthorCorrect answer

Participant

I believe I have found a solution for now. After endless testing, re-installing Premiere and updating to El Capitan (10.11.4) with no luck, I updated the driver for my Nvidia GeForce 780M Graphics Card (release 346.03.02) and CUDA 7.5 for Mac OS X, then changed the Rendering setting (File-Project Settings) in Premiere to CUDA from OpenCL. This seems to have made Premiere much more stable, and after several hours of work it has yet to crash. This is the first time in more than a week that I've been able to work for this long without a crash, so I'm hopeful that I have found a solution.

Kevin-Monahan

Community Manager

Thanks very much for reporting back rwaggoner.

K.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin-Monahan

Community Manager

Hi,

Make sure all your cache files and other files are local, not on the network drive.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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rwaggoner4Author

Participant

Thank you Kevin. I've set my scratch disks to the network drive (which I've done many times in the past), but my media cache is local to the machine.

At the moment, the problem seems to be isolated to one particular project. I've done some work in other projects that are stored on the same network drive without any issues. Are there any other project-specific settings you suggest I check?