"Syncing Failed" error every time I try to sync settings

New Here ,
Apr 15, 2019 Apr 15, 2019

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I'm using Premiere Pro 2019 on a Windows 10 machine, and I'm having an issue with syncing my setting. Every time I try to perform a sync, Premiere tried to connect to the Adobe cloud, but I always get an error message in the popup window saying "Syncing Failed."   This happens either when I'm in the Home screen (Sync Settings > Sync Settings Now) or when I'm working within a project.

In the Preferences, I have it set up to "always ask my preference" when attempting to sync, and I have all three boxes in the settings window is checked; I've tried different configurations of this ("always upload," "always download," different boxes checked/unchecked,  etc), but no luck.  The Creative Cloud desktop app is running in the background as it always does on startup, and that it appears to be working/connecting without any obvious problems. Also, I have temporarily disabled Norton Antivirus, but the error keeps happening.

Any ideas?

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Community Beginner ,
Jun 05, 2019 Jun 05, 2019

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What helped me:

A) backup your local settings somewhere from

For Windows: <drive>\Users\<user name>\Documents\Adobe\Premiere Pro\<version>\Profile-<user name>

B) then I deleted all my settings

File -> <e-mail account> -> Clear Settings...

I've left ticked "Upload settings before clearing" (if error still occurs untick it)

After this step all worked fine for me, if not, try:

C) delete all files from location in step A (remember to backup them), next perform step B and close Premiere.

Then manually copy backuped settings to original location, run Premiere, check if your settings is working (keyboard, layout etc.)

This can help as well:

D) try to re-install Creative Cloud by official Cleaner Tool

https://download.adobe.com/pub/adobe/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

E) set your Windows time to "Synchronize with an internet time server"

https://www.windowscentral.com/how-manage-time-servers-windows-10

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Community Beginner ,
Apr 05, 2021 Apr 05, 2021

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Hello,

I got the same issue and tried differents solutions without any success, I finally found that this was due to versions.

I was using v14.9 version in the last synch and after building a new PC I downloaded v15, This was the rootcause!

 

Solution:

Unistall the last version (v15) with all settings.

Download the same version you was using during the last synch ( in my case was v14.9 )

Synchronize settings from the cloud OK

Upgrade to the latest version (v15) and do not forget to upload fresh settings afterwards ( pay attention to choose download in preferences )

 

 

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