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FlyingFourFun
FlyingFourFun
Inspiring
May 11, 2021
Answered

Screen Tearing & Freezing When playing Back Premiere Pro 15.2

  • May 11, 2021
  • 4 replies
  • 6768 views

It now appears that when a video is playing and panning left/right (horizontal) there is very notable screen tearing as it redraws in the either the source or program window that's playing.  This is a new condition that didn't exist in 15.1 and there is no tearing when playing the same file with Media Player.  Preview Renders also display the screen tearing.

 

If anyone has seen this condition before and has some advice, I would welcome it.  I suspect its related to the switch from OpenGL to DirectX - is there a way to revert to OpenGL, release notes imply there is still an OpenGL display render engine available to Premiere.

 

Tested playback of a 4k H264 30fps, full res, 1/2, 1/4 and 1/8 quality are all affected.  If you render preview, the same screen tearing is present.

 

Interesting to note, Its only present when playing the video clip within premier.  Media Player plays back flawless.  If you play the video within Premiere and a second window is playing the same file with Media Player, Premiere still tears video and Media Player plays back fine.

 

The tearing is not observed when there is not fairly aggressive horizontal panning.

 

A second condition appeared while I was testing,  when you double click a file to open it in source window several times in rapid succession, the source window will no longer play or generate errors.  The program monitor continues play back with the screen tearing as described above.  As you switch between clips for the source monitor there is a greenish (it happens fast) frame flash, before the next video loads.  Restoring playback function is possible after several minutes of selecting new videos (or perhaps an auto restart of the redraw code).  I am not sure exactly how to trigger the restart of playback when this happens.

 

I suspect its the new DirectX12 sub-system.   I am wondering if there is a way to turn off DirectX and return it back to OpenGL.  It may also be possible that this is a driver issue and the next studio version will correct it but I thought this other users could benefit from this observation.

 

My System for quick reference is Intel 10980XE, 128GB, RTX3090, 5x NVMe Drives.

Studio Driver 462.31 released 04/14/2021

Windows 10 Pro for Workstations version 20H2 Build 19042.964

DirectX 12 version 10.00.19041.0928 64 Bit 

 

+ADDED

Since DirectX 12 is going to be a big part of Premier going forward as it seems to replace the OpenGL engine, I wanted to document the version number here for those who may have this issue and are trouble shooting it. (Run DXDIAG to get this version number)

 

Thanks in advance.

    This topic has been closed for replies.
    Correct answer Scott.C.

    I was having a similar issue in the beta and forcing on V-Sync in the nvidia control panel seemed to fix it. 

     

     

    4 replies

    trickyaamir
    trickyaamir
    Participant
    November 18, 2021

    I solved the tearing issue on Premiere pro playback finally, What I did?

     

    Open Nvidia Control Panel, and go to Configure Surround, PhysX and select your GPU instead of Auto select then hit apply.

    Then Go to Manage 3D setting and in the Global settings, Restore default all settings by pressing Restore Button. And just only Turn ON Verticle Sync, nothing else.

    Note: If you had changed any setting in Program Settings with Premiere Pro, Restore default it as well.

     

    Thats it my tearing fix by doing this 🙂

     

    If any one have Readon Freesync monitor and Nvidia GPU, Like me then this vid may be helpful: Enable G-Sync on FreeSync Monitors 

      Y
      Yvng Chuck
      Participating Frequently
      September 12, 2021

      HELP!!!! PLEASE!!!! I have expirenced screen tearing in playback on my old Asus laptop with a mx150, and turning on v-sync in nvidia control panel fixed it, but now i got a newing computer with the same specs but this time a gtx1650 and i tried all the remedies to fix the tearing and none of them worked.... plz someone help i beg of thee...

       

      A
      AudiON
      Participant
      September 12, 2021

      For those who do not want to use the changes in the NVIDIA driver, I suggest the following: just return to the mode of displaying the image in the program monitor via OPEN GL!

      Ctrl + F12 (Windows) or Cmd + F12 (for MacBook Cmd + Fn + F12) in the Console Panel

      DS.DisableDirectXDisplay - select true to switch from DirectX back to OpenGL in case of errors (interface work and video display in the Program / Program window)

      ...

      PROFIT !!!

      S
      Scott.C.Correct answer
      Inspiring
      May 11, 2021

      I was having a similar issue in the beta and forcing on V-Sync in the nvidia control panel seemed to fix it. 

       

       

        FlyingFourFun
        FlyingFourFunAuthor
        Inspiring
        May 12, 2021

        scrozier

        Your solution worked.  As an important note, making the change with premier running did not take effect until premier was restarted.

         

        Before I tried your suggestion, I tried the new driver that I posted about earlier, and it had the same issue, so I know for sure your setting was what made the problem go away.  I'm not convinced it's the overall correct solution, as the frame redraws are still more 'flickery' for me than playing outside of premier with media encoder.

         

        I am going to try the suggestion proposed by Thomas also, and see how it effects the outcome.  I shall post shortly.

         

        S
        StudioZ
        Participant
        June 18, 2021

        any update on this fix? the tearing is driving me crazy. 

        Thomas Yang
        Adobe Employee
        Thomas Yang
        Adobe Employee
        May 11, 2021

        @FlyingFourFun Thank you for your detailed information. That's very helpful. The screen tearing you mentioned sounds similar to a Nvidia driver issue as noted in https://helpx.adobe.com/x-productkb/multi/preview-glitch-after-resizing-preview-panels.html. We have reported the issue to Nvidia and are actively working with them for a solution. In the meantime, can you help try the workaround mentioned in the link above? If it were of the same cause, you should be able to avoid the issue by assuring Image Sharpening and Antialiasing - FXAA are turned off for Premiere Pro in your Nvidia Control Panel. Thanks!

          FlyingFourFun
          FlyingFourFunAuthor
          Inspiring
          May 11, 2021

          Thomas, thanks for the feedback,

          Looks like a new studio driver was just published

          462.59 05/11/2021

          I am going to download and retest with this driver and report back....

          if it is still there, I will continue to test with your advice above.

           

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