Start up error 'could not find user document directory'

Forum|Forum|7 years ago
March 3, 2018
6 replies
4840 views

Hi there,

I just installed the paid version of Premiere Pro, but when I open it I get the following error. Does anyone know how to fix it?

This topic has been closed for replies.

Correct answer dilanig9501563

Hi Kevin,

Our IT team managed to solve it. Thanks

Dilani

On Sat, 31 Mar 2018, 1:42 PM Kevin-Monahan, <forums_noreply@adobe.com>

dmitriypo

Participant

Find librares on your pc and with right clik choose "restore default libraries"

dmitriypo

Participant

All your library files like pictures, videos and other must be located on disk c/user

Kevin-Monahan

Community Manager

Hi DilaniG,

Are you still experiencing this issue or have you solved it? Please let us know.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

dilanig9501563AuthorCorrect answer

Participant

Hi Kevin,

Our IT team managed to solve it. Thanks

Dilani

On Sat, 31 Mar 2018, 1:42 PM Kevin-Monahan, <forums_noreply@adobe.com>

S

Steve221

Inspiring

Can you tell up HOW they solved it?

DrycreekDesign

Participating Frequently

I have this issue also on a work laptop that has our files on a network. Photoshop, Indesign, & Illustrator all launch fine. I get the error about not finding user documents directory for Premier and Character Animator. Tried the Adobe Chat with no luck and also turning off Windows Defender, and running as an administrator. I cannot create another profile for the laptop. How can I get the program to store files on the local drive rather than the network?

E

excited_Genie16B8

Legend

Step 3G from the Troubleshooter will do it.

DrycreekDesign

Participating Frequently

I don't have a choice but to use my network login on this laptop and I wanted to use it since it has the webcam for animator. Is there a way to get it to install to the c drive rather than using network?