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bparsons14
Participant
February 1, 2020
Question

System Compatibility Error - Adobe Premiere Pro 2020 (Version 14.0.1) - Unsupported Driver

  • February 1, 2020
  • 2 replies
  • 3763 views

The system compatibility report claims theres an issue with my intel graphics driver:

 

Video Intel(R) HD Graphics 4000 v.10.18.10.5100
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

 

However, I have gone to the intel website and found the most recent driver for my adapter, but when I try to install the recommended driver that Adobe PP suggests in the "Fix" button, it gives me an error saying my computer does not meet the minimum requirements for this driver.

My computer Specs:

 

Display Adapters - 

Intel(R) HD Graphics 4000

NVIDIA GeForce GTX 660 Ti

 

Do I uninstall and revert to an older version of Premiere Pro?

This topic has been closed for replies.

2 replies

R
RjL190365
Legend
February 1, 2020

You will have to uninstall and revert back to the 2019 (13.1.5) release of Premiere Pro, in your particular case. You see, Intel had ended all support outside of archived driver releases for all of its 3rd-Generation and older CPUs back in 2018. In other words, the CPU platform your system is on is deemed "obsolete" by the hardware manufacturer itself.

 

Sorry.

 

Randall

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
February 1, 2020

Hi BParsons,

I am so sorry for your problem. Yes, it appears that you are at the very brink of minimum system requirements, but I bet you can still work. As you suggest an earlier version of Premiere Pro will probably work better. You are probably in need of a new computer moving forward, however. See this discussion for a similar case that you are having.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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