Skip to main content
T
The-Jade
Participant
June 28, 2010
Answered

The Adobe product that installed Media Encoder has not activated

  • June 28, 2010
  • 6 replies
  • 32923 views

My Adobe Media Encoder CS4 was working perfectly.

I even exported a video one morning and that same afternoon it refused and gave me the following message:

"Thank you for using Adobe Media Encoder CS4. The Adobe product that installed Media Encoder has not activated.

Please launch and activate that Adobe product before continuing to use Media Encoder"

I reinstalled a couple of times, but nothing changed.

I uninstalled and installed CS5, it launched once then gave me the same message all over again.

I even tried to install it on another computer and it's giving me the same result.

I have been working on this video more a month, and I can't even export it.

Can anyone help ? I have a deadline to meet

Thanks a lot

    This topic has been closed for replies.
    Correct answer ezekieltastic

    Go into:

    C:\Program Files\Adobe\Adobe Media Encoder CS6

    delete amtlib.dll

    Go to :

    C:\Program Files\Adobe\Adobe Premiere Pro CS6

    copy amtlib.dll from there to:

    C:\Program Files\Adobe\Adobe Media Encoder CS6

    If you use 32-bit versions or version prior to CS6 then choose the correct folders for your case.

    6 replies

    A
    analytical_Zenith5FA4
    Participant
    August 18, 2020

    WOW you saved me! thanks and I dont have adobe premiere so I use adobe photoshop instead,and it WORKED

    G
    goniomdq01
    Participant
    March 12, 2012

    Same error here.

    I haven't tried to re-install CS5.5 yet. But I have a computer lab in a school and re-installing all of the computer is a bit of a pain..

    And this is not the only problem we are having with adobe products, but that's another story (we should stop wasting our money hey?)

    Anyone with a solution would be awesome!!

    Thanks!!

    E
    ezekieltasticCorrect answer
    Participant
    August 26, 2012

    Go into:

    C:\Program Files\Adobe\Adobe Media Encoder CS6

    delete amtlib.dll

    Go to :

    C:\Program Files\Adobe\Adobe Premiere Pro CS6

    copy amtlib.dll from there to:

    C:\Program Files\Adobe\Adobe Media Encoder CS6

    If you use 32-bit versions or version prior to CS6 then choose the correct folders for your case.

      S
      SimonAlvarez15
      Participant
      August 16, 2013

      That's the answer. Thanks

      A
      Anonymous
      January 22, 2012

      Getting the same error when trying to launch AME. Premiere Pro 5.5 and Flash are all working and are activated. Any solution to this or a tmp file I need to delete?

      the_wine_snob
      the_wine_snob
      Inspiring
      June 28, 2010

      Along with Harm's questions, here's one more:

      Did you, in fact, Activate your PrPro? This is not Registration, but a totally separate action.

      Good luck,

      Hunt

      T
      The-JadeAuthor
      Participant
      June 29, 2010

      Premiere Pro is working just fine it's only the Media Encoder that's not.

      Even if I start it on its own it doesn't launch

      dradeke
      dradeke
      Participating Frequently
      June 29, 2010

      When you reinstalled, did you use the Adobe Clean script between uninstall and reinstall?

      Dennis

      Harm_Millaard
      Harm_Millaard
      Inspiring
      June 28, 2010

      How to ask questions the smart way

      Colin Brougham
      Colin Brougham
      Participating Frequently
      June 28, 2010

      Are you running a retail version or the trial version?

      T
      The-JadeAuthor
      Participant
      June 28, 2010

      I tried it on a trial version then I entered the key and it didn't work both ways         

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices