This file has an unsupported compression type

Community Beginner ,
Dec 28, 2020 Dec 28, 2020

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I'm shooting 4k video @60 & 120fps ALL-I and I cannot import the shots into Premiere. I receive the follwoing error:

"This file has an unsupported compression type"

It should be noted that these clips are coming from a Canon EOS R5

 

Am i missing a codec? Premiere & windows are fully up to date. Appreciate your help in advance, my system specs shouldn't be terribly relevant, but here's what I can recall:

Windows 10, latest ver/update

Adobe Premiere, latest ver/update
3.50 gigahertz Intel Core i7-7800X

32GB DDR4 RAM
Dedicated SSD scratch disk for Premiere (app installed to and running off separate SSD)
GeForce GTX 1060 6GB

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

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Community Beginner ,
Dec 29, 2020 Dec 29, 2020

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The files show up as having no size. 

Capture.JPG

 

 

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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It *should* work ... could be a bug in Premiere Pro 14.7??

You could perhaps try rolling back to 14.5 or 14.3.2 (14.3 was the first version to support R5 footage) and see if it then works.

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Community Beginner ,
Dec 29, 2020 Dec 29, 2020

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Yeah i'm 14.7 =( 

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