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E
emmanuelshamenda
Participant
February 11, 2020
Question

Unsupported Video Driver and does not meet minimum system requirements.

  • February 11, 2020
  • 1 reply
  • 4693 views

I'm having the same issue both with the Unsupported Video Driver and when I go on the Install Intel Graphics driver page on adobe and try to download the file and extract evertyhing and run the download as the administator the pop up comes up as does not meet miniuem requirments.  I'm running an intel(r) core(tm) i5-4570 cpu @ 3.20ghz with 8GB of RAM on a 64 bit oprating system windows 10 and also a  NVIDIA GeForce GTX 1050 Ti on the same computer, i just upated all my adobe creative cloud programs on the 2/11/2020 and just started having these issues.

Help please? 

 
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1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
February 11, 2020

Hi Emmanuel,

Your system is no longer meeting system requirements in multiple areas, which is the reason the software is not working well for you. I am so sorry about that. You might try and see if the previous version will work for you, but my ultimate advice is to use a computer that meets, or better yet, exceeds system requirements for any modern video formats. 

Thank You,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
E
emmanuelshamendaAuthor
Participant
February 12, 2020

Ok, appriciate it much! how do I go back to the previous version, for the time being? 

Wilder.Bolaños
Community Expert
Wilder.BolañosCommunity Expert
Community Expert
February 12, 2020

Hi,

Here I leave a quick video of where you find the previous versions in your Creative Cloud Dekstop.

 

https://youtu.be/b03HfqDurkw

 

Regards,

WbolanosCo
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