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S
sensmanson
Participant
February 29, 2020
Answered

Unsupported video driver Geforce 920

  • February 29, 2020
  • 1 reply
  • 5850 views

Hello! I have just installed the latest version of the Geforce 920 driver (425.31) and I still get the same error message. Is this one not compatible with Adobe Premiere Pro? The laptop is only 1.5 years old and it was one of the expensive ones when I bought it. Thank you in advance for your support. 

This topic has been closed for replies.
Correct answer RjL190365

That GPU is not of the Maxwell architecture at all - but is of the older Kepler architecture. Unfortunately, NVIDIA had ended mainstream support of all Kepler mobile GPUs, including your GeForce 920m, back in mid-2019. At this present time only critical security patches are being made for these older GPUs, which will end completely this coming April. Premiere Pro 2020 now requires a driver version higher than 430.xx - which, unfortunately, is incompatible with Kepler mobile GPUs including yours -  just to even be supported at all.

1 reply

R
RjL190365Correct answer
Legend
February 29, 2020

That GPU is not of the Maxwell architecture at all - but is of the older Kepler architecture. Unfortunately, NVIDIA had ended mainstream support of all Kepler mobile GPUs, including your GeForce 920m, back in mid-2019. At this present time only critical security patches are being made for these older GPUs, which will end completely this coming April. Premiere Pro 2020 now requires a driver version higher than 430.xx - which, unfortunately, is incompatible with Kepler mobile GPUs including yours -  just to even be supported at all.

    S
    sajidtariq
    Participant
    June 26, 2020

    Is there any solution for that . Like I have also Nvidia Geforce 920 M and It is not supporting Adobe photoshop 2017. What should I DO 

     

    R
    RjL190365
    Legend
    June 26, 2020

    There is nothing that you can do. What Adobe giveth away, somebody else taketh away. As in Adobe attracts low-budget users with an attractive entry-point cost, but then requires you to buy much newer and potentially more expensive hardware just for its software to perform properly.

     

    Also, Photoshop 2017 has no CUDA support by itself. Only OpenCL. And Photoshop CC 2017 required OpenCL 2.0 or higher support just to use GPU acceleration. The trouble with using Nvidia in OpenCL apps is that all of Nvidia's Windows drivers are artificially restricted by Nvidia itself to OpenCL 1.2 compliance. That alone will force Photoshop CC 2017 to run without any assistance whatsoever from the GPU unless you install a third-party plugin that supports CUDA.

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