Vector Scopes not showing up

Forum|Forum|5 years ago
April 18, 2020
2 replies
2221 views

Hello, for some reason my vector scopes are no longer showing up. The panel itself is there and I can select the different scope options which display a check mark next to them once they've been clicked on, but nothing shows up. I did a reset in premiere to all original settings and also uninstalled then reinstalled the software and it still hasn't fixed the issue. I've never had this happen before and have no idea what's going on. I attached a screenshot for reference. Thanks.

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Kevin-Monahan

Community Manager

Hi,

Yeah, that's frustrating. It may have to do with your GPU resources. Does your computer meet system requirements? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

B

bmaerAuthor

Participant

Hey Kevin,

Yes my GPU is up to date with the system requirements. I was on the phone with customer support for about a half hour today and they were trying to solve it through screen share. There's apparently been some bugs with the newest Premiere release but they hadn't seen that one before. Even when they tried installing an older version though the issue was still there so I'm not sure if that it's related to the version. Unfortunately I had to end the call because I had an online meeting for work to get to but I'm hoping I can get help later in the week when I have more time and get it resolved.