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vanlazarus2013
Known Participant
April 30, 2017
Question

Very Slow Imports

  • April 30, 2017
  • 45 replies
  • 18136 views

I'm getting extremely slow imports with WAV files into my project.  No matter which way I import a WAV, it takes up to 20 seconds to import one file.  Premiere freezes and shows the busy icon the entire time.

My system:

Windows 10

Intel i7-5960X @ 3ghz

32gb RAM

OS drive: Corsair 240gb SSD

Project drive: 7.2gb RAID 0 on 2x4tb WD Black Drives

Any ideas on why this is happening?

      45 replies

      J
      John_CollabPH
      Participant
      March 11, 2020

      Same here. But I'm importing mp4 files. Though I'm importing 60gb video files.
      My system:
      GTX 1070
      Ryzen 5 2600x
      16gb ram 3200mhz

      need help also

      ramag48867665
      ramag48867665
      Participant
      May 9, 2018

      I just got the same issue. Importing gh5 and 1dx mkii 4k footage takes ages (579gb), never happened b4. takes 30-40 mins.

      Previous project was 800gb and it took up to 5 min

      System:

      Intel Core i7-6700cpu / 3.40ghz / 341ghz

      memory 16gb

      windows 64-bit

      mrianwebb1983
      mrianwebb1983
      Inspiring
      February 2, 2018

      Well, I thought all was well, but I shouldn't have spoke so soon. Importing multiple files is still taking me upwards of 10 minutes now, and this is just music tracks.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 26, 2018

      Still experiencing this issue after the update, vanlazarus? Please let us know.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      V
      vanlazarus2013Author
      Known Participant
      January 29, 2018

      Hi Kevin,

      I haven't yet had a chance to try out the new version and am not currently working on a large narrative project at the moment.

      Looks like the news is positive from others though, so I hold high hopes based on their reports that this import issue is finally resolved.

      Yet, still, delivery of these updates happens in a vacuum.  When I click on the 'more info' about the latest Premiere patch, all that is said is 'this version contains additional format support and minor bug fixes'.  Is there another location that lists a more detailed report where we could read something from the engineers saying that they found and fixed a bug related to importing?  Is Adobe just hoping that something they changed fixed the import problem?

      It wouldn't take much to make customers feel like Adobe cared about this horrible problem.... like, for example, at least listing it as something that was fixed in a new version.  But if Adobe considers this import bug to be 'minor' or doesn't know if they fixed it, it adds to the feeling that they don't really care.

        P
        Pete Grayson
        Participating Frequently
        January 29, 2018

        Yes, I can confirm it's running a hell of a lot better. That said, I just copied and pasted a video file from a sequence in one project to another project and have been waiting 10 minutes so far. I'm feeling a force quit coming on, but I'll wait a little longer.

        Generally imports are a lot faster, swapping to different tools doesn't give me the rainbow wheel of death anymore and other than my current issue, I've been much happier over the last few days of cutting.

        K
        KlokwerksVideo
        Inspiring
        January 26, 2018

        Great to hear everyone is having success with the latest update!

        A
        Anonymous
        January 23, 2018

        So far so good, it seems importing lag/freeze issue has been fixed with 23/01/18 update Version 12.0.1 (Build 69). Check it out.

          P
          Pete Grayson
          Participating Frequently
          January 23, 2018

          Wow, that's good to hear. Ironically I'm waiting for an import while writing this. I haven't seen the update come through yet. I'll be keeping an eye out! Thanks

            P
            Pete Grayson
            Participating Frequently
            January 4, 2018

            Hi all.

            I just did a test Premiere CC 2018 vs FCPX import times.

            RED Footage

            1 Card

            479GB

            2017 iMac top spec

            I restarted the computer and created a new, clean project.

            Premiere CC 2018 - 20min 55 sec

            FCPX - 35 sec

            Yes, you read that correctly. Almost 21 minutes before I could start cutting with the footage in Premiere. In Final Cut I could start cutting the footage after 35 seconds.

            I'm working with 2 weeks worth of footage and 5 cameras. This one is a no brainer. There is something very wrong with PremiereCC 2018.

              V
              vanlazarus2013Author
              Known Participant
              January 4, 2018

              Thanks ReelArts for performing this test.  Nice to see what the normal import of 479gb of media should look like.

              It is unbelievable how a bug like this is not a 5 alarm blaze at Adobe QA.  It's been this way for months and not a peep from Adobe.  Business as usual.

                P
                Pete Grayson
                Participating Frequently
                January 4, 2018

                Absolutely! I'm being forced to cut in Premiere just now due to the client already starting the project that way, but we have lost days to importing - and it makes me look bad. Not cool at all. I really hope they are working on this!

                  davef43726944
                  davef43726944
                  Inspiring
                  January 4, 2018

                  Importing still takes forever here as well. Running 12.0.0

                  P
                  Pete Grayson
                  Participating Frequently
                  January 1, 2018

                  Let me be the first to add to this for 2018.

                  I'm working on a very large project and some imports are taking up to an hour!

                  This is beyond a joke. We have literally lost days to slow imports and it's making me look very slow to my client.

                  The same imports take no time in After Effects.

                  I'm on a top spec brand new 2017 iMac.

                  To add to the pain, when I type in for example 'mov' in the search bar, it takes ages to do anything, then doesn't show the appropriate files.

                  Again, this is working perfectly in AE.

                  Please please please fix this Adobe!

                    mrianwebb1983
                    mrianwebb1983
                    Inspiring
                    December 11, 2017

                    I am having the exact same issue. I'm currently working on a feature film and have had to create multiple projects in order to manage all of the media.

                    Now I've got media spread out through 4 project files, extremely frustrating.

                    Even still, when I import a SFX file or a music track, I am waiting upwards to 5 minutes for the import!!

                    This completely kills my creativity and gets me off track, I really need a fix ASAP. This is slowing my workflow down like non other.

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