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Inspiring
May 29, 2019
Answered

When are we getting HEVC support

  • May 29, 2019
  • 2 replies
  • 10485 views

Hi.

I have a 4k clip recorded in HEVC, when I import into premiere, only the Audio shows.

Importing the same clip into other NLE's such as Vinci Resolve 16 no problem.

When is Adobe going to support this format?

May I please have a reply from Adobe Staff. I have seen many messages about this on the forum but nothing seems to get an official reply. I have used Adobe for 20+ years and currently paying a monthly subscription so I do expect at the very least a reply.

After 20 years I don't really want to move to another NLE but the possibility is getting closer having evaluated Vinci Resolve recently and quite impressed.

As it stands today, I cannot edit my HEVC in premiere, sorry state of affairs.

Thanks

    This topic has been closed for replies.
    Correct answer cjacs987654

    Hi Kevin,

    Thank you for checking this, it is at least encouraging it works for you. Does this mean Adobe DOES support VFR? Are you checking on a windows machine?

    Patching is not the issue, as I cant get passed import. When i import into the bin only audio shows

    Chris


    PROBLEM SOLVED

    Something Ann said that HEVC is apple only got me thinking. Having searched the issue, apparently, windows did support HEVC but at a recent update it dropped support for it (no idea why they should do this) but you can BUY it back again in the Microsoft store so 79p later

    all is fine!

    Sorry for assuming this was an Adobe issue and thanks to everyone for your help.

    Thought of an improvement to PP though, when you try to import a clip and it does not work an appropriate message be displayed,in this case 'no codec' would of been a great time saver.

    Thanks again everyone and especially Kevin for looking at the file

    2 replies

    Kevin-Monahan
    Community Manager
    Community Manager
    May 29, 2019

    Hi cjacs,

    Sorry for this. Can you upload a sample file so we can inspect it? Which camera did it come from?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Inspiring
    May 29, 2019

    Hi Kevin

    Thank you for your reply.

    How do I upload a video? on this message system I can insert images but it asks for a url to add a video?

    The clip was recorded with Filmic Pro app on my Samsung Note9 phone. If I record using AVC no issues, just HEVC has the problem.

    I can view the file in various media players and other NLE's

    Regards

    Chris

    Legend
    May 29, 2019

    Chris,

    Nobody can really have it both ways, unfortunately. Not even the makers of other NLEs, as a matter of fact. You see, Premiere Pro and other "professional" NLEs started life as programs that target professional filmmakers who could afford the most expensive cameras that record entirely uncompressed digital video. Today's compressed formats and variable frame rates have later been tacked on as extras. The problem is that if one program started supporting way too many formats, the program gets overly bloated and (sometimes) unstable. But Adobe is one of the few who don't want to let go of certain "legacy" video formats just to add support for modern codecs. Some other companies have been forced to scrap legacy codec support just to add support for current and future codecs.

    The cheapo "consumer" video editing programs, such as Premiere Elements, are better at this than professional NLEs are because they do not support the "legacy" codecs much if at all.

    So, as unstable as Adobe's software is (for some users), if other NLEs maintain support for as many codecs as Adobe has, then those other NLEs woulld have been equally as unstable as, if not more unstable than, Premiere Pro.

    Randall

    Ann Bens
    Community Expert
    Community Expert
    May 29, 2019

    HEVC is supported, see below:

    Adobe Premiere Pro System Requirements

    Upload a short clip to test.

    Post computer specs, OS and Pr build.

    Might want to use proxies as H.265 is heavily compressed (and VFR?)

    Inspiring
    May 29, 2019

    Hi Ann

    Thank you for your reply. My system meets all the system requirements and has 32gb memory. Vinci Resolve can handle it

    My windows 10 is fully up to date and Premiere is 13.1.2

    I would prefer to have this fixed by Adobe and not use alternatives as proxies etc.

    No video as this message system only seems to allow videos from web rather than local drive so have included mediainfo below

    What is VFR?

    Thanks

    Ann Bens
    Community Expert
    Community Expert
    May 29, 2019

    Your footage had Variable Frame Rate that might be an issue.