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Dane36157794jueq
Participant
March 18, 2024
Question

Adobe Crashing on IPhone 15 Pro Ios 17.4

  • March 18, 2024
  • 2 replies
  • 534 views

I been trying to render a video for 3 days now, it crashes every single time when rendering and they removed syncing so i cant even try to render it on my pc instead, what should I do

    This topic has been closed for replies.

    2 replies

    sjchatty
    sjchatty
    Participant
    March 25, 2024

    me too.  Ever since the no sync change I cannot do anything on Rush on Iphone.  What on earth is the issue?  It crashes while I'm slicing a video, it crashes when i try to publish a video, it even crashes when I'm just sitting there for too long.  My android is NOT having this issue and is NOT showing me the ! with the message about NO NETWORK CONNECTION.  Which leads me to believe there is something with the app that is still trying to sync on iphone 15 but there are no settings to change and turn off.  I've reinstalled the app 10 times, ive deleted every video project on the phone, absolutely nothing is working.  What is the solution?!!

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      March 25, 2024

      Hi @sjchatty,

      Thanks for the message. I have an earlier iPhone (XS Max) and it works beautifully. What are the specs of your video? Is it HEVC 10-bit 4:2:2? If so, Rush cannot work with such footage. I fear the newer iPhone might be shooting footage that is unsupported in Rush. Feel free to send me a sample file and I can check it for you. PM me the link here, please.

       

      Thanks,.
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      sjchatty
      sjchatty
      Participant
      March 25, 2024
      Thanks for the idea to check the video settings. I know rush doesn’t like
      the new photo settings on iPhone 15 but I hadn’t considered video. Looks
      like my imported videos were both 4K HVEC and 4K H.264 but the weird thing
      is that these same videos do not crash Rush on the android. Only on iPhone
      15.
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      March 21, 2024

      Hi @Dane36157794jueq,

      Which version of Rush are you running? Let us know!

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      D
      Dane36157794jueqAuthor
      Participant
      March 24, 2024

      the latest version

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