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Adobe Crashing on IPhone 15 Pro Ios 17.4

Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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I been trying to render a video for 3 days now, it crashes every single time when rendering and they removed syncing so i cant even try to render it on my pc instead, what should I do

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Crash , Export , Freeze or hang , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Mar 21, 2024 Mar 21, 2024

Hi @Dane36157794jueq,

Which version of Rush are you running? Let us know!

 

Thanks,
Kevin

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Adobe Employee ,
Mar 21, 2024 Mar 21, 2024

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Hi @Dane36157794jueq,

Which version of Rush are you running? Let us know!

 

Thanks,
Kevin

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Community Beginner ,
Mar 24, 2024 Mar 24, 2024

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the latest version

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Community Beginner ,
Apr 04, 2024 Apr 04, 2024

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dude this is insane cmon, i spent like 30+ hours on this video just not to be able to render it? can we get like a patch to fix this or could u help with my logs 

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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pls fix this omg

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New Here ,
Apr 12, 2024 Apr 12, 2024

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LATEST

Any luck? Mines doing the same

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New Here ,
Mar 25, 2024 Mar 25, 2024

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me too.  Ever since the no sync change I cannot do anything on Rush on Iphone.  What on earth is the issue?  It crashes while I'm slicing a video, it crashes when i try to publish a video, it even crashes when I'm just sitting there for too long.  My android is NOT having this issue and is NOT showing me the ! with the message about NO NETWORK CONNECTION.  Which leads me to believe there is something with the app that is still trying to sync on iphone 15 but there are no settings to change and turn off.  I've reinstalled the app 10 times, ive deleted every video project on the phone, absolutely nothing is working.  What is the solution?!!

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hi @sjchatty,

Thanks for the message. I have an earlier iPhone (XS Max) and it works beautifully. What are the specs of your video? Is it HEVC 10-bit 4:2:2? If so, Rush cannot work with such footage. I fear the newer iPhone might be shooting footage that is unsupported in Rush. Feel free to send me a sample file and I can check it for you. PM me the link here, please.

 

Thanks,.
Kevin

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New Here ,
Mar 25, 2024 Mar 25, 2024

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Thanks for the idea to check the video settings. I know rush doesn’t like
the new photo settings on iPhone 15 but I hadn’t considered video. Looks
like my imported videos were both 4K HVEC and 4K H.264 but the weird thing
is that these same videos do not crash Rush on the android. Only on iPhone
15.

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Very weird. You can get the full specs on the file if you have a PC or a Mac. Download shareware "MediaInfo" and run the file through that in "Tree View." Post the screenshot here and we'll have the verdict on your file. You can also send me a sample and then I can send it to engineering, @sjchatty. Hope all is well with you.

 

Cheers,
Kevin

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