Skip to main content
Y
yemig93996794
Participant
April 27, 2020
질문

I just paid for an upgrade of Adobe Rush but it's not upgraded.

  • April 27, 2020
  • 2 답변들
  • 504 조회

I have uninstalled and reinstalled but it is still giving the warning of 1 export left. The money has left my account so it isn't a payment issue. 

    이 주제는 답변이 닫혔습니다.

    2 답변

    M
    Mohd15A7
    Participant
    March 31, 2021

     I have same experience and very-very frustrating.. it has been more than 24 hours already. I paid via Apple, and I still can't access full Rush capability. My money has been deducted as well. The Support was not helpful, and keep asking same question, and suggested me to contact Apple. When I contacted Apple, Apple asked me to contact Adobe 🙂

     

    Funny thing is that, none of the support asked me for details like receipt, email or bank statement or screenshot. 

     

    Too much effort spent for a plan which cost less than USD10...

     

     

     

     

     

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 29, 2020

    Hi there!

    Thank you for reaching out. I hope this helps: https://helpx.adobe.com/premiere-rush/kb/known-issues.html#Accountrelatedissues

    Let us know how it goes.

    Kartika

    Y
    yemig93996794작성자
    Participant
    May 1, 2020
    Hi I have tried to log out of CC and AR and even changed my password. It still hasn’t changed. I have been charged and I am not happy. I would like to be refunded.


    Yemi King
    yemi@yemiking.com
    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    May 1, 2020

    We're sorry about this. Would you mind reaching out to us through the link provided in the article?

     

    Kartika 

     

    약관 및 조건Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices