I just paid for an upgrade of Adobe Rush but it's not upgraded.

[yemig93996794]

I have uninstalled and reinstalled but it is still giving the warning of 1 export left. The money has left my account so it isn't a payment issue. 

[Kartika Rawat]

Hi there!

Thank you for reaching out. I hope this helps: https://helpx.adobe.com/premiere-rush/kb/known-issues.html#Accountrelatedissues

Let us know how it goes.

Kartika

[yemig93996794]

Hi I have tried to log out of CC and AR and even changed my password. It still hasn’t changed. I have been charged and I am not happy. I would like to be refunded.


Yemi King
yemi@yemiking.com

[Kartika Rawat]

We're sorry about this. Would you mind reaching out to us through the link provided in the article?

Kartika 

[Mohd15A7]

 I have same experience and very-very frustrating.. it has been more than 24 hours already. I paid via Apple, and I still can't access full Rush capability. My money has been deducted as well. The Support was not helpful, and keep asking same question, and suggested me to contact Apple. When I contacted Apple, Apple asked me to contact Adobe 🙂

Funny thing is that, none of the support asked me for details like receipt, email or bank statement or screenshot. 

Too much effort spent for a plan which cost less than USD10...