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impossible to import video

New Here ,
Sep 18, 2022 Sep 18, 2022

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hi all, 

since june, it is impossible for me to import video in. mp4 or in mov... 

i have no problem on Premiere Pro, i have another computer (a mac too) and no problem too...

i have delated all creative cloud software and intall all software again... still the same problem. 

 

who is able to help me 😉

thanks a lot

Capture d’écran 2022-09-18 à 10.57.59.png

TOPICS
Error or problem , Freeze or hang , Import

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Adobe Employee ,
Sep 20, 2022 Sep 20, 2022

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Hi there!

Sorry about the issue. What's the source of the media files? What type of footage are you editing (frame rate, frame size)?

Could you share some files with us to test?

Thanks,

Kartika

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New Here ,
Sep 20, 2022 Sep 20, 2022

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Hi, 

yes of course, 

attached two files 😉

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Adobe Employee ,
Sep 27, 2022 Sep 27, 2022

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Thanks! Which device is used to capture footage? I'm able to import them on my machine. Can you let us know the OS? Could you share the files again? You can upload them here and post the download link: https://helpx.adobe.com/in/creative-cloud/help/share.html

 

Let us know.

Kartika

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New Here ,
Oct 01, 2022 Oct 01, 2022

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hi

as i said, it is working on another computer with adobe rush. but not on mine. 

https://shared-assets.adobe.com/link/e74c7870-7115-47e3-430e-67811c197758

thanks

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