impossible to import video

Report · Sep 18, 2022

hi all,

since june, it is impossible for me to import video in. mp4 or in mov...

i have no problem on Premiere Pro, i have another computer (a mac too) and no problem too...

i have delated all creative cloud software and intall all software again... still the same problem.

who is able to help me 😉

thanks a lot

Report · Sep 20, 2022

Hi there!

Sorry about the issue. What's the source of the media files? What type of footage are you editing (frame rate, frame size)?

Could you share some files with us to test?

Thanks,

Kartika

Report · Sep 20, 2022

Hi,

yes of course,

attached two files 😉

Report · Sep 27, 2022

Thanks! Which device is used to capture footage? I'm able to import them on my machine. Can you let us know the OS? Could you share the files again? You can upload them here and post the download link: https://helpx.adobe.com/in/creative-cloud/help/share.html

Let us know.

Kartika

Report · Oct 01, 2022

hi

as i said, it is working on another computer with adobe rush. but not on mine.

https://shared-assets.adobe.com/link/e74c7870-7115-47e3-430e-67811c197758

thanks