iPhone 16 4k or cinematic videos not compatible with Premiere Rush

[Alexander35309527h4m6]

Hi,

I just got the new IPhone 16 and I started filming 4k videos or cinematic videos. Once I upload them to Premiere Rush it shows Media import error. It says unsupported media type. 1 of 1 media could not be imported.

Any help or advice would be greatly appreciated.

Thanks 

[scottr11880200]

https://www.dropbox.com/scl/fi/zb5plj6v12negqaa7p00k/Video-Nov-13-2024-1-47-05-PM.mov?rlkey=u0smpnb8... 

[Kevin-Monahan · Accepted solution]

Hi @Ai3x, @Azteca, @scottr11880200, @jennifer_7623, @Allison34119006ob21, @Alexander35309527h4m6, @sarsquirrel, @amberhankins, 

HDR and Cinematic Mode are not supported. The standard video setting should work fine, though. On your iPhone, choose Settings > Camera > Record Video, and disable HDR Video and Spatial Audio. Let me know if you have any trouble with it.
 


Thanks,


Kevin

[Anthony340518027yc9]

This is false. It does not work with iPhone16 even with HDR turned off. 

[jennifer_7623]

I, too, have this problem with all video types from the iPhone 16. I don't have a solution, but I see that others are also having this problem and wanted to voice that I, too, see the issue for any video I try to upload into Rush. 

[Allison34119006ob21]

So my husband found a work around for importing iphone 16 4k videos into adobe rush using the adobe media encoder - if you upload your videos via icloud drive, run them through media encoder w/ the proper format, then export unmodified original video in your iphotos with the formatted one in the icloud drive and it'll let you import to rush. It's definitely a lot of steps but I was able to edit my footage by doing this. 

HOPE IT HELPS IN ANY WAY! 

[Kevin-Monahan]

Thanks for sharing your workaround, @Allison34119006ob21. Much appreciated! Transcoding the video using Adobe Media Encoder to a supported format, like H.264 is a good idea. I hope the team can provide support for this format soon, as it seems to be very popular. It would be nice to work with this format without having to transcode it.

Take Care,
Kevin

[Anuja33885202at5o]

Exporting in H.264 is whitewashing the video.

[Kevin-Monahan]

Sounds like you are using HDR video, which is not supported. Sorry, @anja33885525p531! Can you try standard H.264?

Thanks,
Kevin

[defaultbmzgetofyy5u]

Also having the very same problems. I don't want to go to another product but what can I do?  This is how I run my channel 

[Kevin-Monahan]

Are you shooting cinematic mode, @defaultbmzgetofyy5u?

Thanks,
Kevin

[defaultbmzgetofyy5u]

No - just usual video. 

[Kevin-Monahan]

Upload a sample clip to DropBox or Google Drive and PM me the link. I'll make sure the developers test it out, @defaultbmzgetofyy5u.

Thanks,
Kevin

[Kevin-Monahan]

Hey @defaultbmzgetofyy5u,

On your iPhone, choose Settings > Camera > Record Video, and disable HDR Video and Spatial Audio. Let me know if you have any trouble with that.
 


Thanks,
Kevin

[Anthony340518027yc9]

Same problem here. 

[Kevin-Monahan]

Hi @Anthony340518027yc9,

HDR and Cinematic Mode are not supported. The standard video setting should work fine, though. On your iPhone, choose Settings > Camera > Record Video, and disable HDR Video and Spatial Audio. Let me know if you have any trouble with it.
 


Thanks,
Kevin

[sarsquirrel]

One month later is there still no solution to this? 

im not even using the cinematic mode, just the standard video and it's not working from the iPhone pro max

ill cancel the subscription to Rush if there's not plan to support the phone footage as pointless to have it now I've changed phones!

[sofiia_7729]

I pay money to the program and now I can't use it

[Kevin-Monahan]

Hi @sarsquirrel, and @sofiia_7729,

In iPhone Camera Settings, please diable HDR Video and Spatial Audio. Then things should work normally.

Thanks,
Kevin

[Oisin Prendiville]

Same issue here on iPhone 16 Pro, I haven't been able to edit any videos shot on this phone. I really hope this will be addressed soon, it is really concerning for the future health of the software that it still does not support this very popular phone over a month after its release. 

Have uploaded a sample video to Dropbox here: https://www.dropbox.com/scl/fi/y2bcuw3jlbz7br4rqoa31/Video-26-10-2024-09-37-41.mov?rlkey=t0lkyips5l5...

[Kevin-Monahan]

Thanks for the sample file, @Oisin Prendiville. I have forwarded your media file to the product team. I will report back on their findings.

As a test, you might try importing the footage into Project Violet, an experimental iOS app that Adobe Research is developing. Let me know the results, and I will pass the news along to the team as to the results. Sorry for the hassle.

Thanks,
Kevin

[Oisin Prendiville]

Fantastic thank you! It works well there and I believe I should be able to use Violet instead of Rush now, delighted to see that project in development. 

[Kevin-Monahan]

Hi @Oisin Prendiville,

HDR and Cinematic Mode are not supported. The standard video setting should work fine, though. On your iPhone, choose Settings > Camera > Record Video, and disable HDR Video and Spatial Audio. Let me know if you have any trouble with doing this.
 


Thanks,
Kevin

[Kevin Doofenshmirtz 8964]

Same problem. Yesterday I bought a iPhone 16 pro to taste joyful filming  experience after that I recorded the video with 4K 120 FPS and  2.8K 60 FPS . Then import to Premiere rush but failed so I try with normal one 4K 60 FPS still failed. Please fix soon as possible.Thank you 

[Kevin-Monahan]

Hi @Kevin Doofenshmirtz 8964,

Please try importing the footage into Project Violet, an experimental iOS app that Adobe Research is developing. This mobile editing tool supports all the new formats and does about everything that Rush does. Let me know if it works for you.

Thanks,
Kevin

[Kevin Doofenshmirtz 8964]

Thanks for your suggestion Kevin, I try it but still prefer to use rush cuz project violet can't not use adobe creative clouds fonts and no title style choose. However one think I like this app because so many transition affect to select.