iPhone 16 4k or cinematic videos not compatible with Premiere Rush

[Alexander35309527h4m6]

Hi,

I just got the new IPhone 16 and I started filming 4k videos or cinematic videos. Once I upload them to Premiere Rush it shows Media import error. It says unsupported media type. 1 of 1 media could not be imported.

Any help or advice would be greatly appreciated.

Thanks 

[Kevin-Monahan]

Upload a sample clip to DropBox or Google Drive and PM me the link. I'll make sure the developers test it out, @defaultbmzgetofyy5u.

Thanks,
Kevin

[Anthony340518027yc9]

Same problem here. 

[sarsquirrel]

One month later is there still no solution to this? 

im not even using the cinematic mode, just the standard video and it's not working from the iPhone pro max

ill cancel the subscription to Rush if there's not plan to support the phone footage as pointless to have it now I've changed phones!

[sofiia_7729]

I pay money to the program and now I can't use it

[Oisin Prendiville]

Same issue here on iPhone 16 Pro, I haven't been able to edit any videos shot on this phone. I really hope this will be addressed soon, it is really concerning for the future health of the software that it still does not support this very popular phone over a month after its release. 

Have uploaded a sample video to Dropbox here: https://www.dropbox.com/scl/fi/y2bcuw3jlbz7br4rqoa31/Video-26-10-2024-09-37-41.mov?rlkey=t0lkyips5l5...

[Kevin-Monahan]

Thanks for the sample file, @Oisin Prendiville. I have forwarded your media file to the product team. I will report back on their findings.

As a test, you might try importing the footage into Project Violet, an experimental iOS app that Adobe Research is developing. Let me know the results, and I will pass the news along to the team as to the results. Sorry for the hassle.

Thanks,
Kevin

[Oisin Prendiville]

Fantastic thank you! It works well there and I believe I should be able to use Violet instead of Rush now, delighted to see that project in development. 

[Kevin Doofenshmirtz 8964]

Same problem. Yesterday I bought a iPhone 16 pro to taste joyful filming  experience after that I recorded the video with 4K 120 FPS and  2.8K 60 FPS . Then import to Premiere rush but failed so I try with normal one 4K 60 FPS still failed. Please fix soon as possible.Thank you 

[Kevin-Monahan]

Hi @Kevin Doofenshmirtz 8964,

Please try importing the footage into Project Violet, an experimental iOS app that Adobe Research is developing. This mobile editing tool supports all the new formats and does about everything that Rush does. Let me know if it works for you.

Thanks,
Kevin

[Kevin Doofenshmirtz 8964]

Thanks for your suggestion Kevin, I try it but still prefer to use rush cuz project violet can't not use adobe creative clouds fonts and no title style choose. However one think I like this app because so many transition affect to select. 

[Kevin-Monahan]

OK, @Kevin Doofenshmirtz 8964. Thanks for the notes. I know what you mean and feel like you do. I'll let the team know. You may want to convert the files to H.264 using Shutter Encoder on your desktop computer if you want to work with this footage now. I am sorry to suggest this, but I will soon be in the same boat. Sorry!

Cheers,
Kevin

[Dana Grover]

C'mon, Adobe. I live down the stree from your HQ. I even did the photos for the mouse pads the San Jose Redevelopment Agency provided to all employees when your HQ buildings opened in Downtown SJ.  I have used Premiere Rush on iPad for making short videos I shot with my ProMax 13. Upgraded to the ProMax 16 a few weeks ago, and now can only use iMovie (not as robust) to put together videos on the iPad.  Pleaese, please get with the program and upgrade the software so that I can go back to easily editing videos in the app that I (used) to love.

[Kevin-Monahan]

Sorry for the frustration, @Dana Grover. Have you checked out Project Violet yet? I believe it works with the new iPhone.

Thanks,

Kevin

[Ihab Khairy]

Hello, 

I'm facing the same issue as everyone on here using the Adobe rush app on the iPhone. The question is when will you be able to fix the issue at hand so that we users can rely on your apps and not any other app? 

Thank you 

[Collin_Boring6828]

Iphone 16 same video issues. Rush isn't working at all. Please fix it!!! I pay money for this and is doesn't work now.