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No network connection

New Here ,
Feb 23, 2024 Feb 23, 2024

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IMG_5654.jpeg

On my iPhone and iPad Pro, Premier Rush always says that I have "No network connection" despite being on WiFi and my setting the preferences to allow cellular data to sync files. 

I've tried to adjust settings but nothing seems to work 

 

Thanks! 

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Error or problem , Mobile version , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Feb 23, 2024 Feb 23, 2024

Hi @Abdu2425470633r1,

Thanks for the note. You're concerned about this warning. I do understand. I feel it may be due to the lack of sync between the app and Creative Cloud. See this article: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. In Settings >. Preferences: switch off options to sync documents like "Use cellular for sync." Let me know if that turns off the warning. I hope the advice helps.

 

Thanks,
Kevin

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Adobe Employee ,
Feb 23, 2024 Feb 23, 2024

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Hi @Abdu2425470633r1,

Thanks for the note. You're concerned about this warning. I do understand. I feel it may be due to the lack of sync between the app and Creative Cloud. See this article: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. In Settings >. Preferences: switch off options to sync documents like "Use cellular for sync." Let me know if that turns off the warning. I hope the advice helps.

 

Thanks,
Kevin

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