Participant

Question

No network connection, only projects you have previously opened on this device will be available

Forum|Forum|2 years ago
February 3, 2024
13 replies
20654 views

Two questions for you all regarding the Adobe Rush APP which sends me the error msg that storage is full. However, when I go to delete projects or turn off Sync, I receive error messages:

1) When deleting - "No network connection, only projects you have previously opened on this device will be available."

However, I do have a strong network connection on all devices. This is the only app that has this issue. I've used the app in the past without any problem, up until a few weeks ago.

2) When I try to turn of sync - 'turning sync off has failed, please try again later'.

Thanks

Cloud sync

C

chrisw93211117

Participating Frequently

Well, this is unbelievably frustrating. Its been over a year, and this problem is still happening. The only thing Adobe has seemed to do about the issue is allow these comments to be posted so we can all comiserate about the issue.

Today I got the wild idea to sign out of the app, and sign back in with a newly created account using a separate email. It worked! It loaded the working version of the app without the sync error.

but... because it's not connected with my paid subscription, i dont have acces to my assets.

So, now that we've narrowed down the problem to an account specific issue, is there a chance the adobe engineers can jump in and fix it?

Kevin-Monahan

Community Manager

Hey @chrisw93211117,

Thanks for the message and potential workaround. I have asked probing questions to others on the thread, with few solid answers, specifically about how the warning is affecting their projects. I have not been able to determine if the bug is affecting your workflow or not, other than throwing this warning flag. I hope you can help me understand the bug a little better.

So, if you sign back in with your original account, do you get the warning again? Sometimes signing out and signing back in to your account can solve issues. If so, does the warning prevent you from completing projects, or is it just bothersome to see when launching Rush? I'm sorry that I am not fully understanding, as I do not have the error. I have reported the issue to the team multiple times, but they cannot reproduce it. That is why it seems as if they are not responding with solutions. This is also a user-to-user forum, but I can help you file bugs.

With your comment, I think we can troubleshoot this situation. Are legacy projects from before February 2024 still loaded on your device? Rush could be trying to connect to those projects that no longer exist because project sync with Creative Cloud ended.

I hope the community can assist you in solving your problem. I will forward your comments to the team. Sorry for the inconvenience this issue has caused you.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

K

KLWGJewellery

Participant

Adobe Premiere Rush WAS connecting to my internet then it has NOW STOPPED xonnecting to my internet which is stopping me completing a project which i had a time frame on to complete which was actually a couple of days ago. I am unbelievably annoyed as I am now behind on this project as well as several others which I need to record and edit, which is affecting MY work. You are all being paid while this is down but if I do not get this done I do not get paid.. I pay for this software so I would expect it to work. How can I please get it to connect back up? Please sort this so I can get back to work quickly as this is unbelievably inconvenient, problematic and costing me money as well as wasting my time. Thanks

Kevin-Monahan

Community Manager

Hello @KLWGJewellery,

I read your issue. You no longer have to connect to the internet to start a project in Rush, as the sync with the Creative Cloud function was removed in February.

That warning you are seeing is a bug and can be ignored. If this issue is preventing you from editing, please let me know if there's more I can do to help you.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

K

KLWGJewellery

Participant

The program refuse to recognize I have internet connected to it an I have just lost a major amount of recording at an early hour of the morning this is not the first time it has happened. I am paying for this app on my IOS device and I would expect it to work if I am having to pay for it. Please resolve this issue quickly as the program will not recognize if it is connect to any network wether it be WIFI or Data and I'm unbelievably annoyed as I have a time sensitive project to complete which is why again I have been awake all night to do this and again the app has failed me. Please sort it !!!!!!!

M

Marco Maria36570039ujd5

Participant

It says in italian connessione di rete assente. All my device works on internet so whats's the problem?

D

Darren_D_

Participant

Just downloaded Adobe rush and want to add some graphics, I can only add one, once that, either text or overlay has been added I can't add anything else, thought it might be a subscription thing so I've subscribed but no difference.
I also have a no connection issue even though I have perfect internet connection.
disappointed to read about the sync being taken away, this was one of the reasons I wanted the app so I could use it on my phone and tablet ?

might have to start looking for an alternative video editor again!

A

Ahmed370951560rxs

Participant

SOLVED: remove any premium features in your edit, and then it runs

R

Ramon363751237ck9

Participant

What does not connected to a network mean I'm on my house

Kevin-Monahan

Community Manager

Hi @Ramon363751237ck9,

Thanks for the note. It might be due to the loss of Creative Cloud sync. See this article: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. I will see if I can get you a more detailed response, but that is what I have for now. In general, the advice is to ignore the "No Network" warning flag unless it interrupts you from finishing your project.

Sorry for the frustration.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

P

Pierre36785325jrn4

Participant

Bonjour

Quand j'ouvre Première Rush, que ce soit sur mon iPad ou mon iPhone, j'ai TOUJOURS le message suivant " aucune connexion réseau,. Seuls les projets que vous avez précédemment ouverts sur cet appareil seront disponibles"

alors que je suis connecté en wifi et que je suis identifié avec mon id adobe.

Comment résoudre ce souci ?
merci

Pierre

E

Ernst BlofeldAuthor

Participant

I understand that sync us no longer available. Unfortunately, I'm unable to open preferences and turn off sync. Logging out is also not possible with the app.

whatchathink? Thanks to all

Kevin-Monahan

Community Manager

Got it, @Ernst Blofeld. Let me run your issue by the team.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

G

Groovy Joe

Participant

Hi Kevin,

So is Adobe Rush getting sunsetted? I downloaded the app to make social media videos with my son and we are struggling to import audio and photos from my camera roll. The thread here sounds like features from Adobe are being disabled. Please let us know if there is an alternative Adobe app that we should be using instead of Rush. We have invested a considerable amount of time and I've invested thousands of dollars in Adobe so would like to know the best solution.
thank you.

D

Danysha36064944zka2

Participant

Currently experiencing a No Network Error in Adobe Rush, the project shows that it's stored locally + on the cloud, however I'm unable to export finished project. Have connected to two different networks & not sure how to resolve this issue...

Kartika Rawat

Community Manager

Hi there!

Sorry about the issue. Do you have any graphics/titles in the project? What type of account you're using? Is it paid/ free or EDU?

Let us know.

Thanks,

KR

A

Ann35659049ab0z

Participant

I read a previous thread on this, recommending to turn off sync in preferences. However, the updated app no longer HAS anything about "syn" in preferences. so that is not the solution.

I have tried uninstalling and reinstalling and talking to people on Adobe Chat. I finally called customer service, and although someone answered they didn't talk, they just waited 6 minutes until I finally hung up. And then I called again and they answered, but shortly after they said hello there was suddenly no sound again,. I waited another 5 minutes, but that's a LONG time not to be able to troubleshoot your headset and get back on the call so when they didn't I hung up again to start over. Adobe is suppossed to be the best! I wanted to use this APP! But if the app is glitchy and I am never able to contact someone who is actually familiar with the product, why would I use anything Adobe? I have spent 6 hours on this today. This is my last ditch effort. If this project no longer allows for switching between mobile device and laptop for creating videos, I can not use it.

Kevin-Monahan

Community Manager

Hello, @Ann35659049ab0z,

Thanks for writing in with this issue.

I read a previous thread on this, recommending to turn off sync in preferences. However, the updated app no longer HAS anything about "sync" in preferences. so that is not the solution.

In Settings > Preferences, turn off Sync Documents > Use cellular for sync. That should turn off the sync function. Let me know if that works for you.

I have tried uninstalling and reinstalling and talking to people on Adobe Chat. I finally called customer service, and although someone answered they didn't talk, they just waited 6 minutes until I finally hung up. And then I called again and they answered, but shortly after they said hello there was suddenly no sound again,. I waited another 5 minutes, but that's a LONG time not to be able to troubleshoot your headset and get back on the call so when they didn't I hung up again to start over. Adobe is suppossed to be the best! I wanted to use this APP! But if the app is glitchy and I am never able to contact someone who is actually familiar with the product, why would I use anything Adobe? I have spent 6 hours on this today. This is my last ditch effort.

On behalf of Adobe, I apologize for that. I'll investigate the case for you and inform the agents about delivering such a poor experience.

If you do need support for Rush again, please check these steps:

To contact Adobe Support, do the following:

Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
Type "Agent" in the chat box to be connected to a live agent.
When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.

I hope that gets you routed to our video and audio technicians faster.

If this project no longer allows for switching between mobile device and laptop for creating videos, I can not use it.

Sorry to inform you that sync has been removed as of February 1, so you no longer need a network connection. More info is here: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. That is probably why you won't be able to share projects between devices using Creative Cloud.

Let the community know if you have further questions. We are here to help you.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

T

tvfeet

Participant

This solution does not work for me. In Preferences the only setting I have is Dropbox. Besides an entry for Logs there is absolutely nothing else on that screen.

A

Abdu2425470633r1

Participant

On my iPhone and iPad Pro, Premier Rush always says that I have "No network connection" despite being on WiFi and my setting the preferences to allow cellular data to sync files.

I've tried to adjust settings but nothing seems to work

Thanks!

Kevin-Monahan

Community Manager

Hi @Abdu2425470633r1,

Thanks for the note. You're concerned about this warning. I do understand. I feel it may be due to the lack of sync between the app and Creative Cloud. See this article: https://helpx.adobe.com/premiere-rush/kb/creative-cloud-files-end-of-life-for-premiere-rush.html. In Settings >. Preferences: switch off options to sync documents like "Use cellular for sync." Let me know if that turns off the warning. I hope the advice helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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