Premiere Rush crash and shut down every time when i'm trying to create new project.

[Fin_photographer]

Hi.

When you are fixing this issue?

When i use my old laptop (Intel i5 1135 and Intel IrisXe graphics) Premiere Rush is working fine but if I try to use it with my new laptop (Intel Evo i7 155 and Intel Arc graphics) Premiere Rush is crashing every time!!!

I have tried new drivers and everything but it's not working. When you are going to fix this issue???

Markku

[Kartika Rawat]

Hi Fin_photographer!

I'm sorry to hear about the issues you're experiencing with Premiere Rush on your new laptop. Does it crash while importing the files for new project? Could you post a screen recording of the issue? We'll try to replicate the issue. 

Let us know. Happy to help.

Thanks,

KR

[Fin_photographer]

Hi.

Rush crash right away when I'm trying to open my video folder. It freezes for a few seconds and then crash and shut down the software. 

Unfortunately I removed the useles software from my computer. I download it back after I have read that the issue is resolved.

Markku

[Maïlys36928625tiep]

Hello, same for me here.. 

Maïlys

[valentin_7409]

Hi,

Got the same problem, the app freeze then shut. I updated, reinstall but nothing did. The computer is a new one, core 7 ultra, 16Go, DELL Latitude 5550.

Got any idea ?

[valentin_7409]

it's a school licence, CC has been installed with a craft package by the admin.

[Kevin-Monahan]

Hello @valentin_7409,

Contact your IT admin for assistance on this issue.

Thanks,
Kevin

[valentin_7409]

Hello @Kevin-Monahan 

Thanks for your feedback. I'm the IT admin and I cannot explain this problem. Have you any tips ?

Valentin

[Kevin-Monahan]

Contact Enterprise support who can walk you through most issues. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html.

I hope that helps you, @valentin_7409!

Cheers,
Kevin

[carolina_2831]

Hello, Happens to me all the time. Just says  Rush (NO Reponding)

[Kevin-Monahan]

What kind of computer are you using, @carolina_2831?

Thanks,
Kevin

[Thao36489882yfhq]

Same problem here. Can't create a new project at all. When you click new project, the app hangs and crashes. 

I've updated nvidia drivers.

Reinstalled Rush.

Reset preferences by hold alt while starting the app.

Restarted the computer numerous times.

None of that works. This is extremely frustrating.
I tried to attach a .crash file showing a corrupted heap, but the forum software won't allow it. Frustrating.

Here is a snippet from the crash file:

Crashed thread: 139 [29456] THREAD_PRIORITY_NORMAL

Exception Code: 0xc0000374
Exception Parameters: 0x7ffbe24ab0e0
Exception Message: 3221226356 A heap has been corrupted.

then later...

12 dvaui 0x00000000086c3248 dvaui::controls::OS_EditTextItem_WIN::UI_HandleOSEvent + 632
13 dvaui 0x000000000890e35c dvaui::ui::OS_Window::StaticOSWindowWndProcImpl + 492
14 dvaui 0x00000000089142c3 dvaui::ui::OS_Window::UI_UpdateScaleFactor + 803
15 dvaui 0x00000000086c7256 dvaui::datatransfer::SetDefaultCursorSupport + 54
16 RushFrontend 0x000000018007f6c4 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
17 RushFrontend 0x000000018007f7b7 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
18 dvaui 0x000000000890e0e1 dvaui::ui::OS_Window::StaticOSWindowWndProc + 401
19 USER32 0x00007ffbe1615801 CallWindowProcW + 1681
20 USER32 0x00007ffbe161509c SendMessageW + 2764
21 USER32 0x00007ffbe1644eb3 GetWindowDpiAwarenessContext + 499
22 ntdll 0x00007ffbe2443744 KiUserCallbackDispatcher + 36
23 win32u 0x00007ffbdf801334 NtUserMessageCall + 20
24 USER32 0x00007ffbe1614c82 SendMessageW + 1714
25 USER32 0x00007ffbe16148d4 SendMessageW + 772
26 USER32 0x00007ffbe16146bf SendMessageW + 239

[defaultn4qeav8pq8bl]

Event Viewer logs this as follows:

Faulting application name: Adobe Premiere Rush.exe, version: 2.10.0.30, time stamp: 0x655624c9
Faulting module name: ntdll.dll, version: 10.0.22621.4391, time stamp: 0x7b2ab261
Exception code: 0xc0000374
Fault offset: 0x000000000010caf9
Faulting process id: 0x0x2DC0
Faulting application start time: 0x0x1DB4C7A43266650
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Rush 2.0\Adobe Premiere Rush.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: ace0b122-b295-4843-87f8-31d2a06c1852
Faulting package full name:
Faulting package-relative application ID:

Having the same issue with Dell Latitude 7450 with Iris. Seems that Rush crashes when trying to open a folder with mp4 files in them. If folder has .mov files only, Rush works.