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bluerosez
Known Participant
November 30, 2018
Question

Premiere Rush desktop app issue

  • November 30, 2018
  • 1 reply
  • 2062 views

I can not access pictures and videos from my icloud drive or in my pictures folder on the rush desktop app. I can  on the mobile app.

The program window is not showing the 3 mac buttons in color on the window page of the program(upper left). Does anyone have a clue what is going on? I was also getting the red files on an existing project but was able to access the missing files through the program pulling them from my Iphone. I cant get access that same media to start a project on the desk top. The pictures are stored on my icloud. I am working on Mojave 10.14.1Thanks!

    This topic has been closed for replies.

    1 reply

    M
    mayjain7130546
    Participating Frequently
    February 11, 2019

    Hi bluerosez,

    Sorry for this problem. Premiere Rush should work well on Mojave.

    Was the issue resolved ? Can you please update Premiere Rush and report back !

    Happy to help,

    Mayjain

    B
    bluerosezAuthor
    Known Participant
    February 11, 2019

    I have not opened it in a while. It is up to date and now I get this blue wheel stuck spinning. Thanks!

    B
    bluerosezAuthor
    Known Participant
    February 17, 2019

    Hi bluerosez,

    Sorry for the trouble. Can you try the following-

    • Close Rush (Verify with Activity Monitor)
    • Sign out from Creative Cloud(Thor) and close it (Verify with Activity Monitor)
    • Launch Creative Cloud and sign back
    • Launch Rush (Wait for a few seconds/minutes if needed)
    • If it still doesn;'t work, try restarting the system.

    I hope it work.  You can also submit feature requests for anything you would like to see in Rush here : Premiere Rush: Hot (168 ideas) – Adobe video & audio apps

    Keep highlighting your doubts. !

    Thanks,

    Mayjain


    I have been able to  access Rush. I still can not see all the files(the original post above) . My workaround has been to put the videos I want to edit on my desktop. I can see the desktop.

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