Premiere rush keeps crashing when navigating folders

[alexc76217130]

Steps to reproduce:

1 - Open Premiere Rush

2 - Navigate folders

3 - Premiere Rush crashes and closes

I cannot open my project because I can never reach it.

[Kevin-Monahan]

HI @alexc76217130,

I heard you're having crashing issues. Are you receiving a crash dialog box? Can you copy the report, save it, and send it to me via PM? Please also give me details of your system and media. Sorry for the hassle.

Thanks,
Kevin

[susanw99582830]

I am having the same issues. I got a new laptop and installed Rush through my Adobe Creative Cloud subscription. It downloaded fine and the program opens. But as soon as I choose one of my previously saved files, Rush shuts down completely with no error messages. I have re-installed three more times with the same results. Very frustrating.

[Kevin-Monahan]

Hi @susanw99582830,

I appreciate your response. Can you contact support and ask for the video queue? The chat pod is in the lower right of this page. Let us know what they say.

Thanks,
Kevin

[alexc76217130]

@Kevin-Monahan I don't have any dialog box, the app just closes, if there is a way to get a crash report, let me know.

[Kevin-Monahan]

That's odd, @alexc76217130,

I suspect your issue may be fixable, but you will need assistance from our agents. Please contact them here and ask for the video queue. Let us know what they say.

Thanks,
Kevin