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Abe9000
Participant
May 25, 2024
Question

Premiere Rush no longer working on iPhone 15 (plus)

  • May 25, 2024
  • 2 replies
  • 1065 views

Hello, I have a full premier pro, rush/ encoder membership and use premiere rush on mobile. I use it to edit simple videos usually no longer than 90seconds. Video is 1080p h.264 mp4 60fps. 

rush was working perfectly fine for months, now I import video, and it just shows black screen. Doesn't show video in timeline, this happened once and I closed app and reopened and it fixed. I did the same even reinstalled and adobe rush will not load any video. It acts like it imports but nothing shows, can't do anything. Also says no network connection error even tho I am on WiFi. Not to mention all previous work has disappeared. Please help. App used to be great now does not function WHATSOEVER on iPhone. 

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    2 replies

    L
    lifemediagroup
    Participant
    June 6, 2024

    Hello, I had exactly the same issue on iphone 15pro (was fine until i had to log out as we've updated password). Then updated to system 17.5.1 on phone and it seems to be working .  

     

    I would love to know though - how do i get my video files in editable format off phone and onto laptop, so i can can continue editing on there. Please help, thanks.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      June 7, 2024

      Cool, @lifemediagroup - good news! See this post to troubleshoot your issue: https://community.adobe.com/t5/premiere-rush-discussions/how-to-move-rush-files-from-mobile-to-desktop/td-p/14508834.

       

      I hope it helps!

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      L
      lifemediagroup
      Participant
      August 14, 2024

      Thanks Kevin, I've look at the link but that does not help. How do I get my premier rush file off iPhone 15 in a format that I can co time to edit on Mac? Thanks 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      May 28, 2024

      Hello @Abe9000,

      Thanks for the report. Is the video shot on the iPhone or somewhere else?

      quote

      rush was working perfectly fine for months, now I import video, and it just shows black screen.

       

      Not sure what's going on there. Have you tried normal 24 or 30-fps footage? What happens?

       

      quote

      Also says no network connection error even tho I am on WiFi. Not to mention all previous work has disappeared. Please help. App used to be great now does not function WHATSOEVER on iPhone.

       

      You can ignore that warning as the "no network connection" error is related to the removal of the Creative Cloud feature, which occurred on February 1, 2024.

       

      Sorry for the frustration on these issues.

       

      Thanks,

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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