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W
WeberLam
Participant
October 9, 2019
Question

Premiere Rush Stuck at Preparing Media

  • October 9, 2019
  • 1 reply
  • 3883 views

When I choose the media and click 'create project', Rush comes to the 'preparing media' and gets stuck. and I can do nothing with it. It's totally same with the problem described in this post. I've checked the system requirements and they're ok. My computer also works well with Premiere Pro 2018.

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1 reply

W
WeberLamAuthor
Participant
October 9, 2019

Ok, I may have figured this out. It seems that Chinese Adobe account has problem with this. When I created a new account and chose the United States as the region, Rush ran perfectly.

M
michellem93035476
Participant
November 20, 2019

I still have this problem and I'm in Canada. it loads half way, then goes back to 0%. Sometimes it just loads nothing or opens the project as if it has loaded video only no video is present. Super frustrating!

C
craigr96272413
Participant
November 21, 2019

Was there ever a solution to this.  We just loaded 20 iMacs with Rush for a high school media program and can't even run the tour past the import sample files.... 😞

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