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ultramagnetic74
Participant
July 12, 2023
Question

Project assets and thumbnails missing and replaced with grey film and cloud icons

  • July 12, 2023
  • 1 reply
  • 469 views

When I opened Rush, instead of seeing the thumbnails for my various projects, they all have grey filmstrip icons. When I enter the projects nothing is there, no media assets, no video, nothing. All of the titles for the projects are there, accompanied by a small cloud icon and in some cases a cloud and monitor icon.

 

The Rush documentation says this regarding the cloud icon: 

Cloud only and not currently on the device, but this project can be accessed on all devices

Downloads the project to the device and opens it.

 

However, when I click on the project to open it, it simply opens to a blank project area and nothing downloads. I'm not sure what's happening and am hoping it's just some basic error I've made, but any tips or suggestions would be very much appreciated.

 

Just FYI: I'm using the latest version of Rush on a Mac Studio, OS 13.4.1 Ventura

    This topic has been closed for replies.

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 12, 2023

    Hi, @ultramagnetic74,

    Were these projects located on a different device or just this one?

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    U
    ultramagnetic74Author
    Participant
    July 13, 2023

    I created them on the desktop. I only tried opening them in the iPad version of Rush today to see if, by chance, the files might be there, but no luck. 

     

    I have all of the original video and audio files in the Rush assets folder, but when I open the projects there is nothing there, so it's not asking to re-link to those original files. It simply has the original titles in now empty projects. It's very odd.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 13, 2023

    Hi,

    Have you tried resetting your preferences? That worked for another editor. See this discussion: https://community.adobe.com/t5/premiere-rush-discussions/rush-doesn-t-show-my-projects-when-i-open-the-app/td-p/11162147.

     

    Let us know if that shakes things loose.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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