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David26409033rheb
Participant
October 18, 2023
Answered

Rush cannot see my h264 MKV files?

  • October 18, 2023
  • 2 replies
  • 3177 views

I've noticed this seems to have been an ongoing problem for some customers since 2021.

 

https://community.adobe.com/t5/premiere-rush-discussions/cannot-see-files-when-trying-to-create-a-new-project/td-p/11796364

 

https://community.adobe.com/t5/premiere-rush-discussions/premiere-rush-not-recognizing-video-files/td-p/12562908

 

My files are stock standard MKV's recorded with OBS. Rush is able to see files fine - for instance there is a JPG in my videos folder that Rush can see, but my MKVs do not show up. It can see a number of MP4's and MOV's I've downloaded, but not these. Even if I extract the h264 from the MKV container and convert it to AVI Premier Rush still does not recognise it. 

 

I just installed Rush today, wanting to try it out.

 

    Correct answer Francisca28064548oeyw

    Hi @David26409033rheb 

     

    I know your post is old. I encounter the problem and this is what I have for solution. I used OBS itself to convert the movie to mp4 then upload to Rush. This is how it worked. Inside OBS go to File and select "Remux Recordings" , select file and click to brouse and select your MKV file you want to convert. Choose Ouput: OBS will automatically set the output file to MP4. Click "Remux" to start the conversion. 

     

    My file is 45 sec long it took about 2sec to convert.

     

    Upload your mp4 to Adobe Rush.

    2 replies

    F
    Francisca28064548oeywCorrect answer
    Inspiring
    November 6, 2024

    Hi @David26409033rheb 

     

    I know your post is old. I encounter the problem and this is what I have for solution. I used OBS itself to convert the movie to mp4 then upload to Rush. This is how it worked. Inside OBS go to File and select "Remux Recordings" , select file and click to brouse and select your MKV file you want to convert. Choose Ouput: OBS will automatically set the output file to MP4. Click "Remux" to start the conversion. 

     

    My file is 45 sec long it took about 2sec to convert.

     

    Upload your mp4 to Adobe Rush.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      October 19, 2023

      Sorry @David26409033rheb,

      MKV is not supported at this time. I will add your feature request.

       

      Thanks,

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Neceros
        Neceros
        Participant
        July 9, 2024

        seriously? The most used format? Wow, yall dropped the ball.

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          July 9, 2024

          Sorry, this is a user-to-user forum. I will let the team know. In the meantime, @Neceros, you can transcode in any FFMPEG encoding suite, like freeware, Shutter Encoder. Sorry for the hassle.

           

          Cheers,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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