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Rush crashing during rendering in mobile and Rendering incomplete when tried in desktop

New Here ,
May 13, 2023 May 13, 2023

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Rush crashing continuously while trying to render 500 MB of file 

TOPICS
Crash , Desktop version , Error or problem , Freeze or hang , Mobile version , Performance

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correct answers 1 Pinned Reply

Adobe Employee , May 17, 2023 May 17, 2023

Hi shreyas,

I saw your message and would like more information about your computer or mobile device and source media to help you better. Can you provide those details? Hope we can help.

 

Thanks,
Kevin

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Adobe Employee ,
May 17, 2023 May 17, 2023

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Hi shreyas,

I saw your message and would like more information about your computer or mobile device and source media to help you better. Can you provide those details? Hope we can help.

 

Thanks,
Kevin

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New Here ,
May 18, 2023 May 18, 2023

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Hello Kevin,

Sure. Let me know where do you want me to upload the media. Mobile is Moto
edge 30. Laptop is Lenovo IdeaPad s145 12 GB Ram

Thanks
Shreyas

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Adobe Employee ,
May 26, 2023 May 26, 2023

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Hey Shreyas,

Happy Friday! Thanks for the additional info. Please also let me know if you are on the "starter" (free), Rush mobile plan, Adobe Express, or the premium version of Rush. Compare the plans here.

 

The first issue is that your phone is not listed in the supported devices on System Requirements, so Rush Mobile may not work. Rush Desktop should work, though. I can test out your clip on my PC to make sure the media is viable. You can use Creative Cloud to share files. Likewise, free services like Google Drive can also work to share that content. I look forward to assisting you. Feel free to PM me here if you do not want to share the file here on the forum. Hope to assist.

 

Thanks,

Kevin

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