• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

rush export files are corupted

Community Beginner ,
Mar 01, 2024 Mar 01, 2024

Copy link to clipboard

Copied

I used rush couple of months and it worked well until couple of days, export files are corrupted and unplayable. I tried to install but nothing changes. Any suggestions?

TOPICS
Crash , Desktop version , Error or problem , Export

Views

188

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Mar 01, 2024 Mar 01, 2024

Hey there, @Jonnyjack69,

Thanks for the note. If you have an NVIDIA GPU, then yes. Try rolling back to the previous driver and report back, if you don't mind. Does it work now? Others on the Premiere Pro side of things are also having issues, so I would not be surprised if it is affecting Rush users, as well. Take care.

 

Thanks,
Kevin

Votes

Translate

Translate
Community Beginner , Mar 02, 2024 Mar 02, 2024

Mission completed, installed the previous driver and it works now.

Thanks for everything

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Mar 01, 2024 Mar 01, 2024

Hi @Jonnyjack69,

Did you update your GPU driver or anything else on your computer lately?

 

Thanks,
Kevin

Votes

Translate

Translate
Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

Copy link to clipboard

Copied

Can you give us details about your computer or device and your media? What export settings did you use? Let us know, @Jonnyjack69.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 01, 2024 Mar 01, 2024

Copy link to clipboard

Copied

my pc spec Intel i5 9300H, NVIDIA GeForce GTX 1650, ram 16 gb DDR4

The media was recorded on an iPhone 13 in HD resolution.

 I use rush just to cut and speed up videos.

Thanks

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

Copy link to clipboard

Copied

Hi @Jonnyjack69,

Did you update your GPU driver or anything else on your computer lately?

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 01, 2024 Mar 01, 2024

Copy link to clipboard

Copied

I think that i had windows update and gpu driver update couple of days ago? Is it possible that some of updates  messed up my program?

 

Tnanks, 

Jonny

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

Copy link to clipboard

Copied

Hey there, @Jonnyjack69,

Thanks for the note. If you have an NVIDIA GPU, then yes. Try rolling back to the previous driver and report back, if you don't mind. Does it work now? Others on the Premiere Pro side of things are also having issues, so I would not be surprised if it is affecting Rush users, as well. Take care.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 02, 2024 Mar 02, 2024

Copy link to clipboard

Copied

Mission completed, installed the previous driver and it works now.

Thanks for everything

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 03, 2024 Mar 03, 2024

Copy link to clipboard

Copied

LATEST

Thank you for letting the community know, @Jonnyjack69.

 

Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines