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rush export files are corupted

Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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I used rush couple of months and it worked well until couple of days, export files are corrupted and unplayable. I tried to install but nothing changes. Any suggestions?

TOPICS
Crash , Desktop version , Error or problem , Export

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correct answers 2 Correct answers

Adobe Employee , Mar 01, 2024 Mar 01, 2024

Hey there, @Jonnyjack69,

Thanks for the note. If you have an NVIDIA GPU, then yes. Try rolling back to the previous driver and report back, if you don't mind. Does it work now? Others on the Premiere Pro side of things are also having issues, so I would not be surprised if it is affecting Rush users, as well. Take care.

 

Thanks,
Kevin

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Community Beginner , Mar 02, 2024 Mar 02, 2024

Mission completed, installed the previous driver and it works now.

Thanks for everything

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correct answers 1 Pinned Reply

Adobe Employee , Mar 01, 2024 Mar 01, 2024

Hi @Jonnyjack69,

Did you update your GPU driver or anything else on your computer lately?

 

Thanks,
Kevin

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Can you give us details about your computer or device and your media? What export settings did you use? Let us know, @Jonnyjack69.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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my pc spec Intel i5 9300H, NVIDIA GeForce GTX 1650, ram 16 gb DDR4

The media was recorded on an iPhone 13 in HD resolution.

 I use rush just to cut and speed up videos.

Thanks

 

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hi @Jonnyjack69,

Did you update your GPU driver or anything else on your computer lately?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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I think that i had windows update and gpu driver update couple of days ago? Is it possible that some of updates  messed up my program?

 

Tnanks, 

Jonny

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Hey there, @Jonnyjack69,

Thanks for the note. If you have an NVIDIA GPU, then yes. Try rolling back to the previous driver and report back, if you don't mind. Does it work now? Others on the Premiere Pro side of things are also having issues, so I would not be surprised if it is affecting Rush users, as well. Take care.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Mar 02, 2024 Mar 02, 2024

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Mission completed, installed the previous driver and it works now.

Thanks for everything

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Adobe Employee ,
Mar 03, 2024 Mar 03, 2024

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Thank you for letting the community know, @Jonnyjack69.

 

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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