Rush keeps crashing when I try to create a new project with videos

[JavierBB]

I bought a new laptop and downloaded Adobe Premiere Rush again to edit videos that I make, but I have problems actually getting the videos into a project. Whenever I attempt to import a video, the app freezes and then crashes. This only happens with videos and I can import png images normally, but whenever I open my folder with my videos, the app crashes. It even does this with the sample media that come with Rush. 

[Kevin-Monahan]

Try updating GPU drivers, @JavierBB. You want the studio drivers, not the game-ready ones. Then, report back. I hope it works!

Thanks,
Kevin

[JavierBB]

I tried to update them but Rush kept crashing even after updating them. I might've not done it right though.

[Kevin-Monahan]

Try a clean installation of the studio driver from the NVIDIA site: https://www.howtogeek.com/clean-install-nvidia-amd-graphics-drivers/

See if that works for you, @JavierBB!

Thanks,
Kevin

[akshat_3401]

Hi Kevin,
I don't have Nvidia graphics card. But i use Windows 11. How to solve the crash issue in this case as Windows 11 require Nvidia driver but i can't have it

[Kevin-Monahan]

Hi @akshat_3401,

I see. What kind of computer is it? You might only have the iGPU from Intel. Try updating that driver. Here is a link to the Intel driver site. If you have a different graphics processing unit, let us know. I hope we can help you.

Thanks,
Kevin

[default13jfkc0n8x6e]

Hi, was this ever resolved?  My coworker and myself have new computers of the same model and the exact same issue is happening with ours.  Drivers all up to date.

[Kevin-Monahan]

For issues with Rush desktop, feel free to contact us here. I hope we can help you. Ask for the video queue from the chat pod on the lower right.

Thanks,
Kevin