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ryanw1521478
Participant
March 9, 2020
Question

Unsupported media JPG

  • March 9, 2020
  • 15 replies
  • 32126 views

Having an issue where Rush won't allow me to import certain JPG files to timeline. On iPhone 11 pro max iOS 13.3.1

 

The funny thing is the program will allow me to import iPhone camera photos, and even JPG's from my old camera. But anytime I try to import a JPG from my Sony a7iii it gives me unsupported media error. Any help? 

      15 replies

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      A
      Angus5DCF
      Participant
      June 22, 2021

      I solved this by doing a custom export from Lightroom of the image I wanted to use. I set the size of the long edge to 1920 (for 1920x1080) and the exported image was able to be imported into Premiere Rush.

        A
        adnanmoiz
        Participant
        August 10, 2021

        thank you buddy. worked for me 

        J
        Jordan5ECF
        Participant
        January 2, 2021

        Hello mate I solved it by posting the photos to a old account and using a app called respost. For some reason when you do this it works. 

        hope that helps mate ive been trying for hours to find a way for them to work and this way does. 

        petergaraway
        Adobe Employee
        petergaraway
        Adobe Employee
        March 27, 2020

        Hi Ryrowins, 

         

        I'm guessing since these images came from your a7 they are pretty large. Currently Rush mobile does not support still image sizes greater than 4k. 

         

        If your image resolution is 4k or less please share with us so we can investigate further. 

         

         

        Best, 

         

        Peter

        S
        samlk001
        Participant
        August 5, 2020

        I have the same problem. the photos taken by my phone are 1.8MB and I am able to upload them to RUSH but photos from a friends camera which are 1.3MB am not able to upload.

        All photos are in jpeg formart and are under 2MB each and the error message is "Could not import media(s)"

          petergaraway
          Adobe Employee
          petergaraway
          Adobe Employee
          August 21, 2020

          Hi! Currently Rush mobile does not support still image sizes greater than 4k. If your image resolution is 4k or less please share with us so we can investigate further. 

           

          Best, 

          Peter

          Kartika Rawat
          Community Manager
          Kartika RawatCommunity Manager
          Community Manager
          March 11, 2020

          Hi Ryrowins!

          Welcome to the Rush community. I see that you're getting an issue while importing media in Premiere Rush.

          • What type of media files are you trying to import (codec/format, frame rate, frame size)?

          Here's a list of supported formats for Rush. Please take a look: https://helpx.adobe.com/in/premiere-rush/help/import-footage.html#file-format-support

          Let us know if you find it helpful.

          Thank you,

          Kartika

           

          R
          ryanw1521478Author
          Participant
          March 13, 2020

          rush takes all my normal video media just fine, but when trying to import JPEG files it throws an error every time. I've tried multiple files and export formats (tiff, png and different media sizes for file sizes) it just won't work.

           

          They import into premiere pro on my desktop just fine. I want to be able to use rush on my phone for quick video editing, not go to my desktop all the time. I'm updated to the most current version of Rush. 

            Kartika Rawat
            Community Manager
            Kartika RawatCommunity Manager
            Community Manager
            March 27, 2020

            Oh, I see! Could you share the screenshot of the error message?

            Did you try on another device? This way we can see if it's a specific issue.

            Looking forward to your response.

            Thanks,

            Kartika

             

            S
            Steve Grisetti
            Legend
            March 10, 2020

            What device and operating system are you working on?

            iPhone 11s often save their photos as HEIF JPGs, which aren't universally supported.

              R
              ryanw1521478Author
              Participant
              March 13, 2020

              edit- the photos are taken externally on a Sony a7iii mirrorless camera, processes in photoshop and exported as JPEG to Dropbox. They are then saved to my camera roll and attempted to be imported to Rush


              I'm exporting the jpegs from photo shop as max quality jpeg. However I do save them from my Dropbox on my phone to post on socials. Could that be the issue? Is there a setting that I can change on my iPhone to save them as uncompressed JPEGs. I didn't know this. Thank you.

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