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A specific topic will not render with any search criteria.

New Here ,
Dec 18, 2012 Dec 18, 2012

I have two similar topics that no matter what i put in for seach criteria they will not be listed in the results. I've tried the following.

  • Re-importing the .doc
  • Re-creating and Re-importing the .doc
  • Confirmed that the file name and title have no special characters
  • Confirmed that the option to eliminate the topic from search is not selected in the topic properties

I am able to search for the topic locally after generating but I am unable to search for the topic after publishing on the server.

I am running Robohelp 9 on a Robohelp 8 server.

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Community Expert ,
Dec 19, 2012 Dec 19, 2012

You have checked the new topics survived the journey to the survive.

I'll leave Colum to comment on whether it is a Rh9 / Rh8 Server issue.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
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LEGEND ,
Dec 19, 2012 Dec 19, 2012
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There are a couple of additional things to check:

  • Check that you have the <context>_server.properties file on the server has the "reindex = true" setting - the default is to set this to false.
  • Clear your browser cache.

It would also be worthwhile knowing if this has only just started happening after you have made some updates and republished your data.

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