Adobe RoboHelp 8.0.2 Patch - Install Error

[mbrouill]

In the hopes of trying to fix a known bug I ran the 801 patch last week. I immediately tried to run the 802 patch afterwards but it failed. I received an error message that the 801 needed to be installed first. I have uninstalled the 801, reinstalled it and then run the install for the 802 again but still receive the following error: "Adobe RoboHelp 8.0.1 is not installed. Please install Adobe RoboHelp 8.0.1 before applying this patch."

Thoughts?

[Jeff_Coatsworth]

Try rebooting between updates?

[mbrouill]

Yes.

[Jeff_Coatsworth]

Full Admin rights to your local machine?

[mbrouill]

No to that.

[Jeff_Coatsworth · Accepted solution]

That's probably the issue - the updater needs to write to the registry to indicate the patch level achieved.

[mbrouill]

Why would the initial patch go through without incident?

[Jeff_Coatsworth]

I don't think it has - that's why the second one is choking. Try having a local admin log on & run them.

[mbrouill]

Sounds plausible and I will pursue this course of action however when I open RoboHelp and look under Help>About RoboHelp it does say it's running 01 so the original patch looks to be successful.

[mbrouill]

This resolved my issue.

[mbrouill]

Yes.