Inspiring

Question

Adobe RoboHelp 8 has encountered a problem and needs to close.

Forum|Forum|16 years ago
June 18, 2009
1 reply
2800 views

I am trying to generate a project as WebHelp and after about 10 minutes of generating, the following error message appears: "Adobe RoboHelp 8 has encountered a problem and needs to close."

I am able to generate all other projects, just not this project.

This project is not on the network. It used to be on the network, but I moved it to my local directory awhile ago.

I tried restarting the computer. I tried generating from another computer and that did not work either.

I tried repairing the CPD through Microsoft Access. (I am not able to rename the CPD, because when I do that, almost all of my topics appear as broken links, so I use Microsoft Access to repair the CPD instead).

Is there anything else I can check or try?

Thanks,

Debbie

WebHelp

This topic has been closed for replies.

Peter Grainge

Community Expert

The CPD is created from RoboHelp's internal files so a repair will not necessarily fix the issue as Access will not know what to look for. A rebuild is what is needed and it should not result in the broken links you are seeing. However, that can happen and I have seen it. After repairing the links, I had no further problems. Try generating a CHM first as if that will create, it may make changes to the HHP that prevent the broken links. Also take a look in the HHP for any obvious path errors.

Do you have many folders in the project? If not, creating a new project should not be too painful as you can import all the topics in a folder in one hit.

See www.grainge.org for RoboHelp and Authoring tips

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D

dsarigAuthor

Inspiring

Thanks. I didn't see anything in the .HHP.

However, I think I'm getting closer to finding the solution (at least I

think I've found the problem).

I have various conditional tags. One is called "uni2" and one is called

"Remove_in_uni2".

When I generate with "uni2" excluded and "Remove_in_uni2" included, the

WebHelp generates.

When I switch them ("Remove_in_uni2" excluded and "uni2" included), then I

get the error.

I tried removing the underscores - didn't work.

I tried renaming it to RemoveIn18 - didn't work.

Any suggestions, anyone?

Thanks,

Debbie

From: Peter Grainge <forums@adobe.com>

To: Debbie Sarig <debbie_sarig@magicsoftware.com>

Date: 06/18/2009 09:06 AM

Subject: Adobe RoboHelp 8 has encountered a problem and needs to close.

The CPD is created from RoboHelp's internal files so a repair will not

necessarily fix the issue as Access will not know what to look for. A

rebuild is what is needed and it should not result in the broken links you

are seeing. However, that can happen and I have seen it. After repairing

the links, I had no further problems. Try generating a CHM first as if that

will create, it may make changes to the HHP that prevent the broken links.

Also take a look in the HHP for any obvious path errors.

Do you have many folders in the project? If not, creating a new project

should not be too painful as you can import all the topics in a folder in

one hit.

-

See http://www.grainge.org for RoboHelp and Authoring tips

D

dsarigAuthor

Inspiring

Try creating new layouts.

See www.grainge.org for RoboHelp and Authoring tips

I tried creating new layouts. I was able, for instance, to create a CHM,

but then when I tried the WebHelp, it still didn't help.

I made a backup copy, removed the conditional tags, but I am still having

the problem.

From: Peter Grainge <forums@adobe.com>

To: Debbie Sarig <debbie_sarig@magicsoftware.com>

Date: 06/18/2009 12:19 PM

Subject: Adobe RoboHelp 8 has encountered a problem and needs to close.

Try creating new layouts.

-

See http://www.grainge.org for RoboHelp and Authoring tips

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