Inspiring

Question

Adobe RoboHelp 8 has encountered a problem and needs to close.

Forum|Forum|16 years ago
June 18, 2009
1 reply
2800 views

I am trying to generate a project as WebHelp and after about 10 minutes of generating, the following error message appears: "Adobe RoboHelp 8 has encountered a problem and needs to close."

I am able to generate all other projects, just not this project.

This project is not on the network. It used to be on the network, but I moved it to my local directory awhile ago.

I tried restarting the computer. I tried generating from another computer and that did not work either.

I tried repairing the CPD through Microsoft Access. (I am not able to rename the CPD, because when I do that, almost all of my topics appear as broken links, so I use Microsoft Access to repair the CPD instead).

Is there anything else I can check or try?

Thanks,

Debbie

WebHelp

This topic has been closed for replies.

Peter Grainge

Community Expert

The CPD is created from RoboHelp's internal files so a repair will not necessarily fix the issue as Access will not know what to look for. A rebuild is what is needed and it should not result in the broken links you are seeing. However, that can happen and I have seen it. After repairing the links, I had no further problems. Try generating a CHM first as if that will create, it may make changes to the HHP that prevent the broken links. Also take a look in the HHP for any obvious path errors.

Do you have many folders in the project? If not, creating a new project should not be too painful as you can import all the topics in a folder in one hit.

See www.grainge.org for RoboHelp and Authoring tips

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D

dsarigAuthor

Inspiring

Thanks. I didn't see anything in the .HHP.

However, I think I'm getting closer to finding the solution (at least I

think I've found the problem).

I have various conditional tags. One is called "uni2" and one is called

"Remove_in_uni2".

When I generate with "uni2" excluded and "Remove_in_uni2" included, the

WebHelp generates.

When I switch them ("Remove_in_uni2" excluded and "uni2" included), then I

get the error.

I tried removing the underscores - didn't work.

I tried renaming it to RemoveIn18 - didn't work.

Any suggestions, anyone?

Thanks,

Debbie

From: Peter Grainge <forums@adobe.com>

To: Debbie Sarig <debbie_sarig@magicsoftware.com>

Date: 06/18/2009 09:06 AM

Subject: Adobe RoboHelp 8 has encountered a problem and needs to close.

The CPD is created from RoboHelp's internal files so a repair will not

necessarily fix the issue as Access will not know what to look for. A

rebuild is what is needed and it should not result in the broken links you

are seeing. However, that can happen and I have seen it. After repairing

the links, I had no further problems. Try generating a CHM first as if that

will create, it may make changes to the HHP that prevent the broken links.

Also take a look in the HHP for any obvious path errors.

Do you have many folders in the project? If not, creating a new project

should not be too painful as you can import all the topics in a folder in

one hit.

-

See http://www.grainge.org for RoboHelp and Authoring tips

D

dsarigAuthor

Inspiring

Reading your posts submitted via email is a nightmare! Can you respond via the web to make it easier to read the thread?

Start by trying using build expressions with just one tag and then different combinations to try to track when it crashes.

See www.grainge.org for RoboHelp and Authoring tips

I apologize for my unsightly emails. Hope this is better.

In the end, I deleted the .cpd and .xpj file. I opened the .hhp file through RoboHelp and the WebHelp generated properly.

Another issue that may have caused the problem was that the HTML Help Workshop was not working properly.

(When I just tried to click on the. hhp file, I received an error message about the HTML Help workshop and then it crashed. I reinstalled it before opening the .hhp file via RoboHelp.)

Thank you,

Debbie

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